Customer Care Representative-Full Time

Associated Bank strives to create an inclusive culture where diverse perspectives are valued and recognized as strengths. The Customer Care Representative role offers a friendly, knowledgeable voice for customers, with opportunities to develop expertise, grow within the organization, and contribute to a collaborative, excellence‑focused team.

Responsibilities

• Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high‑quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Requirements

• High school diploma or equivalent.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
• Preferred bilingual English/Spanish proficiency (eligible for competitive language differential).

Benefits

• Every Sunday off, fun on‑site activities, and a $50 bonus for working Saturdays.
• Opportunities to grow skills, mentor others, and advance your career in a collaborative environment.
• Retirement savings options including 401(k) and pension plans.
• Paid time off to volunteer in your community.
• Diversity‑focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits such as well‑being programs, parental leave, employee stock purchase plan, military benefits, and more.
• Personal banking, loan, investment, and insurance benefits.

Pay

$17.00 – $26.14 per hour