2026-83674

About the role

Senture delivers high-quality inbound and outbound customer care support for a wide range of federal, state, and commercial clients. We take pride in providing exceptional service—and just as importantly, in supporting and valuing our employees. Our Customer Service Agents are at the core of everything we do. They play a vital role in our success, and we’re looking for motivated, energetic individuals to join our growing team.

Responsibilities

• Handle both inbound and outbound calls, assisting customers while adhering to established protocols and guidelines.
• Use multiple web-based systems to resolve inquiries and deliver a high level of customer service with every interaction.
• Document each customer inquiry information into a database.
• Verify customer information, making corrections and updates as needed.
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
• Follow-up with callers as necessary.
• Use statistical contact center data to make improvements to performance.
• Outbound calling for surveying to obtain client specific information.

Requirements

• Schedule Monday-Friday, with potential weekend shifts
• Operating hours 9:00 AM - 11:00 PM EST
• Candidates should be flexible and expect later shifts
• Important Details: This position requires government clearance. Start date is contingent upon clearance approval. Candidates must be willing to go to London, KY or McAllen, TX locations to complete fingerprinting.
• This is a remote position, and Senture provides all necessary equipment.

Qualifications

• High School Diploma or GED
• US Citizenship
• Able to obtain and maintain required government clearance
• Prior call center or customer service experience highly desired
• Effective verbal and written communication skills
• Ability to multi-task
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
• Able to sit for extended periods of time
• Successfully pass a background investigation and drug screen
• Must successfully pass preemployment criteria testing and internet speed test

Skills

• Ability to work from home
• Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
• Must be able to meet the minimum internet speed requirements for specific programs.

Benefits

• Work From Home

Pay

• TBD

Schedule

• Monday-Friday
• Potential weekend shifts
• Operating hours 9:00 AM - 11:00 PM EST