2026-88913
About the role
As a Member Engagement Coordinator (MEC) at Senture, you’ll be part of a mission‑driven team focused on improving access to care for members. The role centers on making high‑volume outbound calls to sell the benefits of a free in‑home or virtual health evaluation and schedule appointments with licensed providers, using scripts and an auto‑dialer. You’ll need to be personable, goal‑oriented, and comfortable in a fast‑paced call center where productivity and quality standards are key. The position is fully remote (work from home) and includes two weeks of paid, mandatory training (100% attendance required) with all equipment provided. Candidates must be bilingual in Spanish and English, hold a high school diploma or equivalent, be authorized to work in the United States, and successfully complete pre‑hire testing, a background check, and drug screening, providing two valid IDs and proof of education during onboarding.
Responsibilities
- Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in‑home or virtual health evaluations with licensed providers (approximately 85% outbound, 15% inbound).
- Utilize pre‑approved scripts to ensure consistent and accurate communication with members, explaining the purpose and details of scheduling healthcare evaluations.
- Overcome objections using effective rebuttals to help members prioritize their health, confidently presenting the product’s value and guiding prospects toward a ‘yes’ without sounding pushy