2025-73613

Job Summary

Military veterans and military spouses bring essential experience to our workforce, and we invite them to apply. We’re excited to share this opportunity as part of our talent pipeline for upcoming roles.

About the Role

As a Customer Service Agent, you’ll be the voice of our clients—handling both inbound and outbound calls with professionalism and care. You’ll use web-based tools to resolve inquiries efficiently, ensuring every customer interaction is smooth, helpful, and positive.

Responsibilities

• Handle both inbound and outbound calls with professionalism and care.
• Resolve customer inquiries using web-based tools.
• Document each customer inquiry information into a database.
• Verify and update customer information as needed.
• Listen actively to recognize opportunities to offer additional information to callers.
• Follow up with callers as necessary.
• Use statistical contact center data to improve performance.
• Outbound calling for surveys to obtain client-specific information.
• Adhere to shift and schedule requirements.

Requirements

• High School Diploma or GED.
• Call center or customer service experience preferred.
• Effective verbal and written communication skills.
• Ability to multi-task and sit for extended periods.
• Ability to provide a secure, enclosed work area with zero distractions.
• Ability to meet minimum internet speed requirements for the program.
• Pass a background investigation and drug screen.
• Successfully pass preemployment criteria testing and internet speed test.

Qualifications

• Ability to operate a computer and use internet search engines.
• Ability to navigate multiple windows/tabs.

Skills

• Professionalism and care in handling calls.
• Efficient use of web-based tools.
• Customer service excellence.
• Multi-tasking and long-term commitment.
• Computer literacy and internet navigation skills.

Benefits

We offer a competitive compensation package, including:

• Competitive pay based on experience and qualifications.
• Flexible work schedule to accommodate personal needs.
• Professional development opportunities.
• Employee assistance programs.

Pay

Compensation details will be provided upon successful completion of assessments and during the interview process.

Schedule

Shifts and schedules will be determined based on business needs and will be communicated during the hiring process.

Benefits

Details on benefits will be shared during the interview process.

Application Instructions

Please ensure you complete all required assessments before submitting your application. The digital interview will be accessible after your application submission. This must be completed from a computer or laptop.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.