2025-69944

Responsibilities

• Handle both inbound and outbound calls to support our healthcare clients.
• Deliver exceptional customer service by adhering to established protocols and guidelines.
• Utilize various web-based systems to efficiently address and resolve customer inquiries.
• Ensure a seamless and satisfactory experience for each caller.

Requirements

• High School Diploma or GED.
• Resident of the state of Oklahoma.
• Prior call center or customer service experience highly desired.
• Effective verbal and written communication skills.
• Able to multi-task.
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs.
• Able to sit for extended periods of time.
• Successfully pass a background investigation and drug screen.
• Successfully pass preemployment criteria testing and internet speed test.
• Enclosed and secure work area with zero distractions.
• Ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
• Meet the minimum internet speed requirements of 20 mbps download and 12 mbps upload.
• Hotspots, satellite and wireless internet service is NOT allowed for this role.

Qualifications

• Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
• Document each customer inquiry information into a database.
• Verify customers' information, making corrections and updates as needed.
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
• Follow-up with callers as necessary.
• Use statistical contact center data to make improvements to performance.
• Outbound calling for surveying to obtain client specific information.
• Shift and Schedule adherence.