2025-75824

Mission

This position centers around making high-volume outbound calls to engage members, selling the benefits of a free in-home or virtual health evaluation, and scheduling appointments with licensed providers.

Responsibilities

• Use scripts and an auto-dialer to communicate clearly, answer questions, and professionally overcome objections while using rebuttals.
• Be personable, goal-oriented, and comfortable in a fast-paced call center environment where productivity and quality standards are key.
• Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers.
• Engage Members Utilize pre-approved scripts to ensure consistent and accurate communication with members.
• Overcome objections using effective rebuttals to help members prioritize their health.
• Tech Savvy Utilize multiple systems to schedule providers for in-home or virtual evaluations.
• Adaptable Adjust, reschedule, or cancel appointments as requested.
• Meet daily performance metrics including appointments, calls, handle time, and productivity.
• Flexible Be available to complete overtime when required based on business needs.
• Participate in peer side-by-side coaching as needed.
• Compliant Follow HIPAA guidelines to protect member privacy.
• Report member complaints to supervisors immediately.

Requirements

• High School Diploma or equivalent.
• Fluently speak and write in Spanish (read, write, and conversation).
• Desire to work in a results-driven outbound call center environment.
• Strong sales aptitude with a focus on earning monthly incentives.
• Motivated to achieve productivity goals with a strong work ethic.
• Excellent communication skills, friendly, and conversational with members.
• Able to follow a fixed daily schedule, comply with feedback, and maintain confidentiality.
• Proficient in using multiple computer systems simultaneously.
• Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable.

Qualifications

• Able to work in the United States.
• Successfully complete pre-hire testing, background check, and drug screening.

Skills

• Bilingual in Spanish and English.

Benefits

• Competitive benefits, PTO, growth, and development opportunities.
• Full remote work option.

Pay

Base of $13.50 per hour, Start at $13.50 per hour, with scheduled raises as you grow—up to $15 per hour after two years.

Schedule

Call center hours Monday-Friday, 8 AM-8 PM EST; Saturday-Sunday, 9 AM-530 PM EST.

Benefits

• Monthly incentive plan with potential to earn up to $1045.00 in incentives.
• Top ten MECs will also qualify for an additional $250.

Application Instructions

Interested in earning more? This position offers a lucrative monthly incentive plan. Top performers can earn up to $1045.00 in incentives. Top ten MECs will also qualify for an additional $250.

Work From Home Requirements

• Reliable, cabled internet service 20mbps upload, 5mbps download, latency at or below 100 ms.
• Quiet and secure workspace free of distractions.
• Employees must provide their own workspace furniture.
• Accountability for work schedules and compliance with security standards.

Important

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.