2025-75825

Job Summary

Military veterans and military spouses are welcome to apply. As a Member Engagement Coordinator (MEC) at Senture, you'll join a mission-driven team dedicated to enhancing healthcare access for members. Your responsibilities include making high-volume outbound calls to sell free in-home or virtual health evaluations, scheduling appointments, and overcoming objections.

Responsibilities

• Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers.
• Utilize pre-approved scripts to ensure consistent and accurate communication with members.
• Overcome objections using effective rebuttals to help members prioritize their health.
• Utilize multiple systems to schedule providers for in-home or virtual evaluations.
• Adjust, reschedule, or cancel appointments as requested.
• Meet daily performance metrics including appointments, calls, handle time, and productivity.
• Be available to complete overtime when required based on business needs.
• Participate in peer side-by-side coaching as needed.
• Follow HIPAA guidelines to protect member privacy.
• Report member complaints to supervisors immediately.

Requirements

• A High School Diploma or equivalent.
• A desire to work in a results-driven outbound call center environment.
• A strong sales aptitude with a focus on earning monthly incentives.
• A motivated work ethic to achieve productivity goals.
• Excellent communication skills, friendly, and conversational with members.
• The ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality.
• Proficiency in using multiple computer systems simultaneously.
• Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable.

Qualifications

• Authorized to work in the United States.
• Successfully complete pre-hire testing, background check, and drug screening.

Benefits

• Competitive benefits, PTO, growth, and development opportunities.
• Pay Rate: Base of $13.50 per hour, with scheduled raises up to $15 per hour after two years.
• Lucrative monthly incentive plan with potential for top performers to earn up to $1045.00 in incentives.
• Additional $250 for top ten MECs.

Schedule

Call center hours: Monday-Friday, 8 AM-8 PM EST; Saturday-Sunday, 9 AM-530 PM EST. This position is fully remote, work from home.

What You’ll Do

Connect: Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls.

Work From Home Requirements

• Reliable, cabled internet service 20mbps upload, 5mbps download, latency at or below 100 ms.
• Quiet and secure workspace free of distractions.
• Employees must provide their own workspace furniture.
• Accountability for work schedules and compliance with security standards.