2026-88919

About the Role

Senture is seeking motivated and energetic Customer Service Agents to join our growing team. In this role, you'll handle both inbound and outbound calls, assisting customers while adhering to established protocols and guidelines. You'll use multiple web-based systems to resolve inquiries and deliver exceptional customer service with every interaction.

Responsibilities

• Answer customer inquiries with professional courtesy, providing exceptional customer service based on client-specific instructions.
• Document each customer's inquiry information into a database.
• Verify customer information, making corrections and updates as needed.
• Actively listen to recognize opportunities to offer additional information to callers, ensuring the best customer service experience possible.
• Follow up with callers as necessary.
• Use statistical contact center data to improve performance.
• Conduct outbound calling for surveying to obtain client-specific information.
• Adhere to shift and schedule requirements.

Requirements

• High School Diploma or GED.
• US Citizenship.
• Ability to obtain and maintain required government clearance.
• Prior call center or customer service experience is highly desired.
• Effective verbal and written communication skills.
• Ability to multi-task.
• Knowledge of computer operations, internet search engines, and navigating multiple windows/tabs.
• Ability to sit for extended periods.
• Successful completion of background investigation, drug screen, pre-employment criteria testing, and internet speed test.

Work From Home Requirements

• Ability to provide non-cellular high-speed internet service (Fiber, DSL, or cable modems) for a home office.
• Meet minimum internet speed requirements for specific programs.
• Hotspots, satellite, and wireless internet service are NOT allowed for this role.

Schedule

Monday-Friday, with potential weekend shifts. Operating hours are 9:00 AM - 11:00 PM EST. Candidates should be flexible and expect later shifts.

Important Details

This position requires government clearance, and the start date is contingent upon clearance approval. Candidates must be willing to go to London, KY, or McAllen, TX, locations to complete fingerprinting. This is a remote position, and Senture provides all necessary equipment.