2026-84474

About the role

You’ll play a key role in supporting employees through some of the moments that matter most—serving as a trusted resource for leave and accommodation needs.

Responsibilities

• Guiding employees through the interactive process for ADA and religious accommodations.
• Partnering closely with leaders to ensure every request is handled thoughtfully, fairly, and in compliance.
• Evaluating accommodations and coordinating outcomes.
• Communicating next steps to employees.

Requirements

• 2+ years of experience managing and/or administering Leave of Absence processes or related HR leave compliance functions.
• High school diploma or equivalent.
• Strong knowledge of ADA, FMLA, and applicable federal, state, and local leave and accommodation regulations.
• Ability to maintain accurate case documentation and meet established SLAs in a fast-paced, high-volume environment.
• Strong analytical skills with the ability to identify trends, patterns, and root causes using data.
• Excellent interpersonal and communication skills, with the ability to handle sensitive employee matters with discretion and empathy.
• Demonstrated collaboration skills, with experience partnering cross-functionally (HR, payroll, leadership).
• Strong organizational and time management skills, including the ability to manage competing priorities and deadlines.
• Proficiency in HR systems, case management tools, and Microsoft Office or Google Suite (or similar technologies).
• Ability to adapt to changing priorities, regulations, and business needs.

Qualifications

• Required qualifications:
• 2+ years of experience managing and/or administering Leave of Absence processes or related HR leave compliance functions.
• A high school diploma or equivalent.
• Strong knowledge of ADA, FMLA, and applicable federal, state, and local leave and accommodation regulations.
• Ability to maintain accurate case documentation and meet established SLAs in a fast-paced, high-volume environment.
• Strong analytical skills with the ability to identify trends, patterns, and root causes using data.
• Excellent interpersonal and communication skills, with the ability to handle sensitive employee matters with discretion and empathy.
• Demonstrated collaboration skills, with experience partnering cross-functionally (HR, payroll, leadership).
• Strong organizational and time management skills, including the ability to manage competing priorities and deadlines.
• Proficiency in HR systems, case management tools, and Microsoft Office or Google Suite (or similar technologies).
• Ability to adapt to changing priorities, regulations, and business needs.
• Preferred qualifications:
• Proven ability to manage and administer the interactive accommodation (ADA) process end-to-end, including documentation and communication of determinations.
• Familiarity with WorkDay.
• Advanced experience serving as a subject matter expert (SME) in ADA, religious accommodations, or leave compliance.
• Experience supporting multi-state compliance and regulatory requirements.
• Background in HR in BPO, call center, or other high-volume service environment (warehousing, distribution, manufacturing).
• Commitment to continuous learning and staying current on regulatory updates and HR best practices.
• Effectively interpret and communicate Company policies and practices, regarding Leave of Absence, ADA and Religious Accommodations with the ability to educate employees and managers.
• Act as the main point of contact for employees regarding all ADA and religious accommodation requests and engaging in the interactive process.
• Document/implement/and communicate final determination as appropriate.
• Function as a SME for all Federal and State accommodation and benefit regulations and guidelines.
• Track all ADA accommodation end dates engaging with employees regarding next steps.
• Assist with payroll inquiries related to any paid time off policies and procedures.
• Assist in conducting annual local, state, and federal audit requirements and update systems to follow all state and federal paid time off laws.
• Respond to all ADA and Leave inquiries within established SLAs.
• Document all cases reported both in and outside of the case management system as appropriate and within standard SLA’s.
• Support other HR departments as needed, in processing ticket volume.

Skills

• Smart and decisive with data.
• Transformational leader - empathy, EI & resilience.
• Agile mindset.
• Global thinker.
• Innovative and creative.
• Purposeful and impactful.
• A true partner.
• Authentic and connected.
• Infinite learner.
• Digitally smart.

Benefits

We will design the right career path and support your professional growth right from the start. We will encourage you to display your individuality. We will guide you to achieve the right work-life balance. We will foster the power of communication and motivate teamwork. We will embrace collaboration efforts with other bright minds to deliver the best outside-the-box ideas. Together, we create the right combination that tackles any customer service industry challenge. Together, we will build the best digital business integration solutions for the world’s biggest brands.

Pay

To be determined based on experience and qualifications.

Schedule

Full-time, remote position.