2026-78939

Military Veterans and Spouses

Military veterans and military spouses are encouraged to apply. Member Advocates will handle both inbound and outbound calls to support our healthcare client.

Responsibilities

• Deliver exceptional customer service by adhering to established protocols and guidelines.
• Support members through various needs including billing, quoting, understanding medical or pharmacy benefits, providing requested materials, researching claims, and more.
• Utilize various web-based systems to efficiently address and resolve customer inquiries, ensuring a seamless and satisfactory experience for each caller.
• Create a fantastic member experience by making the process easy for members, demonstrating care, and resolving their concerns.
• Advocate for members beyond providing services, focusing on enhancing their overall experience.

Requirements

• High School Diploma or GED
• 100% attendance during 7 weeks of paid, mandatory training
• Effective verbal and written communication skills
• Ability to multi-task and operate a computer
• Ability to sit for extended periods of time
• Pass a background investigation and drug screen
• Successfully pass preemployment criteria testing and internet speed test
• Ability to provide a non-cellular high speed internet service for a home office
• Meet minimum internet speed requirements of 20 mbps download and 12 mbps upload

Benefits

• Competitive benefits
• Paid vacation time
• Growth and development opportunities

Pay and Schedule

• Call center hours: Monday-Friday, 8 AM-9 PM EST; Saturday, 9 AM-730 PM EST
• Work from home

Schedule

• Shift and Schedule adherence required

Qualifications

• Enclosed and secure work area with zero distractions

Skills

• Professional courtesy in answering customer inquiries
• Exceptional customer service to each customer
• Documenting each customer inquiry information into a database
• Verifying and updating customer information as needed
• Actively listening to callers to offer additional information and ensure the best customer service experience
• Using statistical contact center data to improve performance

Benefits

• Competitive benefits
• Paid vacation time
• Growth and development opportunities