2026-84313

About the role

Our Customer Service Agents are at the core of everything we do. They play a vital role in our success, and we’re looking for motivated, energetic individuals to join our growing team. If you enjoy helping others and thrive in a fast-paced environment, this could be the perfect opportunity for you.

Responsibilities

• Handle both inbound and outbound calls, assisting customers while adhering to established protocols and guidelines.
• Use multiple web-based systems to resolve inquiries and deliver a high level of customer service with every interaction.
• Document each customer's inquiry information into a database.
• Verify customer information, making corrections and updates as needed.
• Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
• Follow-up with callers as necessary.
• Use statistical contact center data to make improvements to performance.
• Outbound calling for surveying to obtain client specific information.

Requirements

• Schedule Monday-Friday, with potential weekend shifts.
• Operating hours 9:00 AM - 11:00 PM EST.
• Candidates should be flexible and expect later shifts.

Important Details

• This position requires government clearance.
• Start date is contingent upon clearance approval.
• The role is a remote position, and Senture provides all necessary equipment.

Pay

Not specified

Schedule

Monday-Friday, with potential weekend shifts. Operating hours 9:00 AM - 11:00 PM EST.

Benefits

Not specified

Qualifications

• High School Diploma or GED.
• Must have US Citizenship.
• Must be able to obtain and maintain required government clearance.
• Prior FMCSA experience preferred.
• Prior call center or customer service experience highly desired.
• Effective verbal and written communication skills.
• Ability to multi-task.
• Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs.
• Able to sit for extended periods of time.
• Successfully pass a background investigation and drug screen.
• Must successfully pass preemployment criteria testing and internet speed test.

Skills

• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• Excellent organizational skills.
• Ability to manage multiple tasks simultaneously.

Benefits

Not specified

Application Instructions

Please complete assessments before moving forward in the process. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.