13-004 - Ice Arena Attendant I - SC/San Diego Kroc Center

Essential Functions

• Provide quality customer service and assistance to members and guests within the Ice Arena venue.
• Be able to provide direction and answer questions as needed, ensuring all members and guests are given prompt and courteous service.
• Absorb and direct members and guests in moving about the facility to avoid crowded conditions and maximize service efficiency.
• Verify membership status through point-of-sale (POS) system.
• Handle cash, make changes, and operate point-of-sale (POS) software system.
• Wait on members and guests according to established procedures.
• Monitor all recreation activity in assigned venue.
• Maintain the orderliness and cleanliness of all work areas.
• Keep sales area clean and neatly arranged at all times.
• Answer all incoming calls quickly and politely; accurately answer basic questions about facility wide events and programs; provide specific knowledge of all assigned venue programs and functions.
• Work with volunteers, co-workers, members, and guests on a professional level.
• Interface with peers, supervisors and people of various socio-economic backgrounds.
• Adhere to RJKCCC operations as well as all policy procedures as adopted by Administrations.
• Observe all safety rules and regulations.
• Maintain a safe working environment; report all harmful problems with facility to the proper supervisor.
• Assist in emergency or accident situations as needed.
• Attend staff meetings as assigned.
• Assist in venue specific program preparations and clean up.
• Secure POS area at the close of shift.
• Attend and complete at least 2 hours of Child Safety training as approved by The Salvation Army.
• Report any suspicion of child abuse to the appropriate supervisor and Child Protective Services.
• Generate legible and accurate accident and incident reports as required and forward to supervisor in time frames established.
• Provide activities for participants of all ages in assigned venue.
• Handle other duties as assigned.

Working Conditions

• Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis.
• Ability to be able to lift up to 40 lbs.
• Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead.
• Ability to operate computer, fax and telephone.

Minimum Qualifications

• Must be at least 16 years of age.
• Must be able to follow written and verbal directions in English.
• Previous cashier and/or customer service work experience helpful.
• Meet all health and safety regulations as defined by the Health Department and The Salvation Army.

Skills, Knowledge And Abilities

• Bilingual in English/Spanish helpful.
• Ability to work independently, with minimal supervision.
• Ability to function in a fast-paced, frequently changing environment.
• Ability to function in an often loud, cold environment.
• Computer software application experience helpful.
• Ability to ice skate safely and assist other.