Lead Ice Attendant - SC/ KROC Center San Diego-13-004

Essential Functions

• Provide initial customer service contact for members and guests entering assigned venue.
• Be able to provide direction and answer questions as needed.
• Avoid crowded conditions and maximize service efficiency by ensuring all members and guests are given prompt and courteous service.
• Verify membership status through point-of-sale (POS) system.
• Handle cash, make changes, and operate the POS computer software system.
• Monitor all recreational activity in the assigned venue.
• Maintain the orderliness and cleanliness of all work areas.
• Answer all incoming calls quickly and politely; accurately answer basic questions about facility-wide events and programs; provide specific knowledge of all assigned venue programs and functions.
• Work with volunteers, co-workers, members, and guests on a professional level.
• Interface with peers, supervisors, and people of various socio-economic backgrounds.
• Adhere to RJKCCC operations as well as all policy procedures as adopted by Administration.
• Observe all safety rules and regulations.
• Maintain a safe working environment; report all harmful problems with facility to the proper supervisor.
• Assist in emergency or accident situations as needed.
• Attend staff meetings assigned.
• Assist in venue specific program preparations and clean up.
• Report any suspicion of child abuse to the appropriate supervisor.
• Generate legible and accurate accident and incident reports as required and forward them to supervisors in established time frames.
• Assist in organizing, planning, and implementation of activities for leagues and other venue specific programs.
• Help monitor mean and rest breaks for attendant staff.
• Perform venue opening and closing duties as directed.
• Assist in supervising venue attendant staff during shift.
• Oversee facility activities as required during shift.
• Manage and ensure resolution of all member and guest complaints; route guest inquiries to Minimum Qualifications

Minimum Qualifications

• At least 21 years of age.
• Able to lift and carry at least 40 pounds.
• Bilingual English/Spanish preferred.
• Able to follow written and verbal directions in English.
• Previous cashier and/or customer service work experience required.
• Previous work experience supervising staff preferred.
• One (1) year previous customer service, recreation center, ice arena or related experience required.
• High school diploma or equivalent.
• A valid California Driver's License and insured transportation within 30 days of employment.

Skills, Knowledge & Abilities

• Ability to work independently, with minimal supervision.
• The ability to function in a fast-paced, frequently changing environment.
• The ability to function in an often loud, and cold environment.
• Good communication skills.
• Computer software application experience required.
• Ability to ice skate required.