Ice Skating Instructor- SC/ Kroc Center San Diego -13-004

Essential Functions

• Teach the Learn to Skate Program classes, birthday parties, & special events.
• Maintain a professional demeanor and attitude with all facility staff & guests.
• Aid in the registration and administration of the Learn to Skate Program.
• Submit timely and accurate timecards and payroll data sheets.
• Submit timely and accurate class/party/special event attendance sheets and coaching fee payment receipts.
• Organize and assist skating shows and competitions.
• Respond quickly and appropriately to all inquiries about facility programs.
• Communicate effectively with the Program Office and Arena Staff to maximize guest service and operational efficiency.
• Perform other duties as assigned.

Guest Relations

• Ensure the most enjoyable experience for all Kroc Center guests.

Housekeeping

• Maintain all public and restricted areas in a neat and clean fashion.

Phones

• Incoming calls must be answered quickly and politely, voice mail calls must be returned, basic questions answered or more-indepth inquiries referred to an appropriate staff member.

Accident and Incident Reports

• Generate legible and accurate accident and incident reports as required and immediately rectify or notify appropriate personnel of all accidents, or potential unsafe conditions.

Crowd Control

• Assist and direct guests in moving about the facility to avoid crowded conditions and maximize service efficiency.

Working Conditions

• Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis.
• Ability to be able to lift up to 25lbs.
• Ability to grasp, push, pull objects such as files, file cabinets drawers and reach overhead.
• Ability to operate computer, fax and telephone.

Minimum Qualifications

• Skating Instructors are required to be available to teach a minimum of three hours of Learn to Skate classes each week.
• Skating Instructors must wear the Kroc Center uniform while instructing at the Kroc Center.
• Skating Instructors must have proof of Liability insurance on file from PSA, ISI, or USFSA listing The Salvation Army and its affiliates as additionally insured.
• Soliciting (defined as obtaining new clientele for the purposes of private lesson instruction) by unethical means, is NOT tolerated, is unprofessional and is grounds for termination for cause.
• Instructors MUST sign-in at the front counter before teaching any private lessons.
• Must be able to read and write and communicate in English.
• Must be able to function effectively without supervision.
• Must meet health and safety regulations as defined by the Health Department as well as The Salvation Army.
• Must work with children, parents, and staff in a capacity of leadership, counseling and education but not limited to:
• Relate joyfully and sensitively to children of all ages.
• Sensitivity to children's individual needs.
• Use appropriate positive discipline consistently.
• Dependable.
• Handle security and crisis situations, calmly.
• Supervise staff and participants of varying educational and cultural backgrounds.
• Maintain a professional attitude and approach to problem solving.

Skills, Knowledge & Abilities

• Must be trained in all skating disciplines.
• Must have current up-to-date insurance on file with the Figure/Skating Manager (ISI, PSA and/or USFSA).
• Must have a thorough knowledge of ISI and USFSA skating programs.
• Must have strong organizational skills and abilities.
• Must have a working knowledge of computers.
• Must have earned a High School diploma or equivalent.
• Able to function in a fast-paced, frequently changing environment.
• Able to function in an often loud and cold environment.
• Must possess great and friendly Guest relations skills.
• Work with and relate well with coworkers.
• Have a philosophy of education and child development, which is consistent with The Salvation Army.