Zebra Workforce Management Platform Consultant

Essential Responsibilities

• Set the technical direction and standards for the enterprise Workforce Management platform across 1,000+ locations.
• Owning configuration architecture, access models, and the decisions that define how the platform scales as new locations and brands come online.
• Make the build, configure, and lifecycle calls—determine when to automate, when to re-architect, and when a system should be replaced or sunset, and bring those recommendations forward with supporting analysis.
• Own intake and solution design end to end—translate operational and business needs into technical specifications and delivery plans, and serve as the accountable owner for delivery quality.
• Design the integration architecture connecting the Workforce Management platform with HR, payroll, financial, and data warehouse systems—defining the data flows that other work depends on.
• Build and own automation that replaces manual recurring processes, reduces operational overhead, and improves data reliability across connected systems.
• Maintain the data pipelines that feed workforce analytics reporting, ensuring accuracy and security across the chain.
• Lead resolution of high-priority production incidents affecting workforce operations, and own restoration of service within defined response and resolution targets.
• Own platform health proactively through monitoring, alerting, maintenance, and performance optimization—identifying and resolving risk before it reaches the field.
• Maintain vendor relationships and configuration alignment for the systems in scope, including defect management and product roadmap input.

Systems Integration & Automation

• Design the integration architecture connecting the Workforce Management platform with HR, payroll, financial, and data warehouse systems—defining the data flows that other work depends on.
• Build and own automation that replaces manual recurring processes, reduces operational overhead, and improves data reliability across connected systems.

Operational Reliability & Incident Response

• Lead resolution of high-priority production incidents affecting workforce operations, and own restoration of service within defined response and resolution targets.
• Own platform health proactively through monitoring, alerting, maintenance, and performance optimization—identifying and resolving risk before it reaches the field.

Cross-Functional Coordination

• Serve as the technical liaison between field-facing operational impact and engineering or vendor resolution—coordinating across HR, Finance, Data, Workforce Strategy, Identity, and IT infrastructure teams.
• Provide the technical point of view in operational reviews and, alongside the team manager, in leadership forums where platform decisions and roadmap trade-offs are made.

Skills

• Integration
• Zebra Workforce Management platform
• Workday
• Sql
• Tableau

Additional Skills & Qualifications

• Must have working experience with Zebra Workforce Management platform
• Proven ability to manage vendor relationships and hold external partners accountable to delivery and service commitments
• Strong written and verbal communication; able to translate technical complexity for non-technical business stakeholders
• Able to work independently, exercise sound technical judgment with minimal oversight, and guide work across remote, cross-functional teams
• Highly self-motivated, detail-oriented, and able to prioritize effectively in a fast-moving environment