YOUTH SUPPORT WORKER

About the role

Looking for more than just a job? At Crossroads Programs, Inc., we're not just hiring employees—we're building a team of compassionate professionals who believe every young person deserves the opportunity to live a safe, healthy, and fulfilling life. Whether you're beginning your career, changing professions, or looking for meaningful work, we'll provide the training, support, and opportunities you need to succeed while making a lasting difference in the lives of adolescents. For more than 40 years, Crossroads Programs, Inc. has provided safe and supportive residential treatment opportunities and therapeutic services to empower youth ages 5 to 21. At Crossroads Programs, Inc., our team members are more than employees—they are advocates, mentors, and difference‑makers. When you join our team, you become part of an organization that values compassion, teamwork, growth, and the belief that every young person deserves the opportunity to thrive.

Responsibilities

• Provide direct care and support for up to five residents.
• Maintain a safe, supervised, and structured residential environment.
• Build positive and meaningful relationships with residents.
• Support youth through daily challenges with patience and understanding.
• Assist with meal preparation and daily living activities.
• Provide transportation to appointments, activities, and community outings.
• Assist with implementing individualized treatment plans.
• Support positive behavior management strategies.
• Maintain accurate resident records, progress notes, and incident reports.
• Participate in staff meetings, trainings, and professional development activities.
• Collaborate with team members to provide consistent therapeutic care.

Qualifications

One of the following is required: high school diploma or equivalent with one year of experience working with individuals with intellectual and developmental disabilities (I/DD) in a group setting; or an associate's or bachelor's degree from an accredited college or university in a non‑social work or psychology field with six months of I/DD group‑setting experience; or an associate's or bachelor's degree from an accredited college or university in Social Work, Psychology, or a related field.

Requirements

• Must be at least 21 years of age.
• Valid driver's license required.
• Must successfully complete: physical screening, drug screening, criminal record history clearance, FBI clearance, child abuse history clearance.

Skills

• Strong communication and interpersonal skills.
• Ability to build meaningful relationships with residents, families, and team members.
• Understanding of autism, intellectual, and developmental disabilities preferred.
• Ability to remain calm and professional in challenging situations.
• Ability to assist with daily living activities and behavior support strategies.

Benefits

• Paid training & career growth: comprehensive paid training program, earn while you learn, career advancement opportunities throughout the organization, professional development and continued learning.
• Meaningful work that matters: build relationships that change lives, help adolescents achieve personal goals, support independence, confidence, and emotional growth, make a positive impact every day, be part of a mission‑driven organization dedicated to serving others.

Schedule

All shifts available; full‑time shifts offered. Location: Gamewell CSAP.