Yardi Affordable Specialist - Helpdesk and Trainer

Responsibilities

• Point of contact for Yardi Affordable Module, other Yardi products used by RMC and end-user questions to ensure they are addressed in a professional and timely manner.
• Primary Yardi trainer and job aide creator.
• Troubleshoot and correct Yardi affordable functional/process issues.
• Aid in Affordable system upgrades, implementations, integrations, and maintenance through validation and testing of proposed resolutions and releases.
• Aid in onboarding acquired and new properties into the system working with inside Compliance teams, Asset Management and IT to ensure new properties are appropriately set-up.
• Assist with research and testing new software versions, service packs, plugins, and customizations.
• Communicate timely with Property Management, Compliance and Leasing teams the Affordable module business implications of upgrades and assist in training for those changes.
• Maintain a high level of communication with internal stakeholders.
• Communicate effectively with Yardi end users, Yardi customer representatives, and internal Related IT teams.

Qualifications

• Expert knowledge of LIHTC and HUD programs.
• Familiarity with NYC rent stabilization a plus but not required.
• Three plus years of experience in affordable property management, compliance, and leasing.
• Working knowledge of market rate and commercial set up in Yardi.
• Three plus years maintaining all aspects of Yardi software environment, including all admin level tasks.
• Familiarity with accounting, Rent Café Affordable, full P2P, MIQ, FIQ, AIQ and other Yardi applications.
• Ability to perform ETLs, use YSR and basic to intermediate level SQL.
• Ability to speak effectively with diverse employee populations.
• Ability to work with Yardi vendor representative and RMC staff to pro-actively ensure all RMC business needs are being met.