WS - Library Student Assistant II

This position is for returning student workers who have prior experience and training in Allara Library, building upon that foundation with a focus on circulation, customer service, and technical assistance.

Responsibilities

• Provide high-quality customer service to meet patron needs
• Check in/out library materials
• Ensure the integrity, privacy, and confidentiality of patron records and transactions
• Answer the phone and relay questions to appropriate staff
• Assist patrons with reference, resource, and technology questions
• Help users locate library materials and explain policies
• Provide technology support (Canvas, email, office software)
• Assist with library equipment, printers, and copiers
• Answer library-related and campus-wide informational questions
• Shelve, shift, and clean library materials
• Conduct shelf reading for inventory
• Perform additional tasks as assigned

Skills

Competencies: Communication (C), Teamwork (TW), Professionalism (P), Career & Self Development (CSD), Critical Thinking (CT), Community Transformation (CTR), Leadership (L), Technology (T)

• Microsoft Word, Excel, PowerPoint
• Social Media & New Technology
• Attention to detail
• Active listening
• Public speaking
• Written & verbal communication
• Customer-focused
• Willingness to learn

Schedule

• Sunday: 3:00 PM – 11:00 PM
• Monday–Thursday: 7:30 AM – 12:00 AM
• Friday: 7:30 AM – 5:00 PM
• Saturday: 9:00 AM – 5:00 PM

Flexible with class schedule.

Work Conditions

• Dust

Physical Demands

• Keyboarding
• Reaching/handling
• Stooping/kneeling
• Crouching/crawling
• Pushing/pulling up to 75 lbs.
• Lifting/carrying up to 30 lbs.
• Climbing
• Balancing

Additional Notes

Returning students should be detail-oriented, able to follow instructions, and committed to excellent customer service. Schedules are based on class and extracurricular availability.

Number of positions: 12

Pay

$9.75/hour