Library Assistant II

About the role

The candidate will promote ACPL’s values and mission while following established policies and procedures. The purpose of this position is to serve the informational, reference, and reading needs of library patrons of all ages at ACPL and will be expected to perform any and all routine tasks necessary to the operation of the library system.

Responsibilities

• Promote ACPL’s values and mission.
• Follow and enforce established library policies and procedures.
• Maintain library collections.
• Staff all service desks.
• Develop, promote, and present programs for adults.
• Troubleshoot minor technology-related issues.
• Manage the appearance of the library and the condition of shelves.
• Provide reference interactions, reader advisory, and assist with technology use.
• Create and maintain displays.
• Handle new library card applications.
• Manage patron accounts and book returns.
• Answer phones and route calls.
• Participate in adult programming committees.
• Perform opening and closing duties.
• Support interlibrary loan requests.

Qualifications

• Aceessory degree required.
• One year of customer service experience required.
• Flexibility in scheduling is required.
• Proficiency in written and verbal communication is required.
• Previous library experience preferred.
• Ability to speak Spanish preferred.
• Prior experience with Microsoft Windows and Office applications, basic internet searching, and social media is required.
• Ability to learn library technology is required.

Skills & Abilities

• Strong customer service orientation.
• Excellent oral and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, email, internet searching, and social media platforms.
• Ability to learn and apply library-specific technology.
• Creativity in program planning, display design, and patron engagement.
• Strong problem-solving skills, sound judgment, and accountability.
• Ability to work independently and collaboratively within a team environment.

Physical Requirements

• Ability to stand and walk for extended periods.
• Bend, reach, squat, and lift up to 40 lbs.
• Push/pull loaded book carts and access materials on high and low shelves.
• Effectively communicate with patrons and staff in a busy environment.

Benefits

• Health Insurance - Full-time employees are eligible for medical/health benefits upon the 1st of the month following 30 days of employment.
• Dental Benefit - Alamance County offers one dental insurance plan for FT employees at no cost.
• Vision Insurance - A voluntary vision program is available to FT employees.
• Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits.
• Life Insurance – Basic term life insurance is provided for all FT employees.
• Retirement Benefits - Membership in the NC Local Government Employees Retirement System is a requirement for all full-time and regular part-time employees.
• Employee Assistance Program: Confidential Employee Assistance Program is available for stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling, and dependent care resources.
• Alamance County Employee Health Center: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, providing services such as treatment of injuries or illnesses, monitoring chronic conditions, health education and counseling, triage, and referrals to specialists.
• Employee Fitness Center: An Employee Fitness Center is available for all County employees to use at their convenience during non-work hours.