Library Assistant II

About the role

Join the Boise Public Library as a part-time Library Assistant II and help create a welcoming, inclusive, and engaging experience for everyone who walks through our doors. In this customer-focused role, you'll connect people with books, technology, programs, and information while providing exceptional service to library users of all ages and backgrounds. We're looking for someone who enjoys working with the public, communicates with patience and professionalism, and thrives in a fast-paced environment where every day is different.

Responsibilities

• Assists library users with circulation, reference, reader's advisory and other library services.
• Researches user's account information and resolves customer concerns tactfully, using discretion and initiative to meet customer needs.
• Maintains an intermediate knowledge of library resources and practices.
• Aids the public with library computer use and related technology.
• Researches user inquiries and explains policies and procedures.
• Refers more complex issues to higher-level staff.
• Performs proper library opening and closing procedures.
• Checks in returned materials using library computer systems.
• Maintains library collections by accurately sorting and shelving materials.
• Performs semi-routine tasks requiring some discretion and use of limited judgment and initiative, including processing damaged or incomplete library materials.
• Orders supplies for the office and programs, as needed.
• Provides leadership, coaching and mentoring to lower-level positions for tasks such as developing displays to effectively promote programs, library services and materials, as needed.
• Assists in planning and delivering in-house and outreach programs for users of all ages, as needed.
• Represents the library, participates in library-wide teams and city-wide system projects and collaborates with other branch staff to maintain and improve branch operations, as needed.
• Performs all duties of lower-level related positions and handles moderately complex issues and problems.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent and two years of experience providing customer service or working with diverse populations, or an equivalent combination of education and experience.
• Ability to: Use library systems, Work independently and use initiative, Prioritize a broad range of administrative tasks, Exercise tact, patience, diplomacy, cultural sensitivity and courtesy when dealing with users, Multitask and complete tasks within deadlines, Communicate effectively in the English language at a level necessary for efficient job performance, Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without a reasonable accommodation.

Qualifications

• Three years of experience in a public library or similar environment providing customer service to diverse populations.
• Som specialized training or coursework and experience working in a library setting.

Skills

• Knowledge Of Public library operations, policies and services
• Customer service techniques
• Intermediate computer skills

Benefits

None specified.

Pay

$16.00 per hour

Schedule

20 hours per week with a flexible schedule. Candidates must be available to work every other weekend during library operating hours.