Wraparound Facilitator

About the role

At Health Connect America, all services are guided by a unified, trauma-informed approach. Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care.

Responsibilities

• Provide best practice, quality community support services.
• Ensure that all documentation is completed per Payer, State, and COA standards and requirements.
• Assist in marketing new referrals.
• Communicate with customers, colleagues, and other individuals to answer questions, disseminate or explain information, and address complaints/concerns.
• Develop service plans with the input of the treatment team and the Clinical Supervisor.
• Connect families with needed and available community resources.
• Follow-up with clients and agencies as appropriate to document use/success of referral.
• Complete documentation within established time frames.
• Meet with clients weekly or bi-weekly for up to 12 months.
• Attend and participate bi-weekly with Treatment Team meetings.
• Serve as a liaison with other professionals and agencies as related to the client.
• Actively recruit new referrals to ensure that your caseload stays full.
• Provide 24/7 on-call support for clients as per program requirements.

Requirements

• Bachelor’s degree in human services discipline, including, but not limited to Social Work, Psychology, Sociology, Counseling.
• Experience working with children and families in community support service position.

Qualifications

• Upon hire, must attend 3 training courses via WRAPAROUND institute to be a certified Wraparound Facilitator.
• Must begin credentialing process through DMH as PCSS and upon passing a test to become fully credentialed.

Benefits

• Flexibility in scheduling.
• Employee Assistance Program (EAP) with 8 mental health counseling sessions annually.
• Paid time off.
• Paid holidays.
• Comprehensive benefits package including medical, dental, vision, and other voluntary insurance products.
• Access to a Health Navigator.
• Health Savings Account with company contribution.
• Dependent Daycare Flexible Spending Account.
• Health Reimbursement Account.
• 401(k) Retirement Plan.
• Benefits Hub.
• Tickets at Work.