Wraparound Facilitator

About Us

At Health Connect America, all services are guided by a unified, trauma-informed approach. Across every program, we are committed to providing compassionate, client-centered care that fosters healing and growth. Our services are delivered by clinically trained staff, grounded in a therapeutic mindset and informed by research and evidence-based practices at every level of care.

Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. We are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment.

Responsibilities

• Provide best practice, quality community support services
• Ensure that all documentation is completed per Payer, State, and COA standards and requirements
• Assist in marketing new referrals
• Communicate with customers, colleagues, and other individuals to answer questions, disseminate or explain information, and address complaints/concerns
• Develop service plans with the input of the treatment team and the Clinical Supervisor
• Connect families with needed and available community resources
• Follow-up with clients and agencies as appropriate to document use/success of referral
• Complete documentation within established time frames
• Meet with clients weekly or bi-weekly for up to 12 months
• Attend and participate bi-weekly with Treatment Team meetings
• Serve as a liaison with other professionals and agencies as related to the client
• Actively recruit new referrals to ensure that your caseload stays full
• Provide 24/7 on-call support for clients as per program requirements

Requirements

• Bachelor’s degree in human services discipline (e.g., Social Work, Psychology, Sociology, Counseling)
• Experience working with children and families in a community support service position
• Upon hire, must attend 3 training courses via WRAPAROUND Institute to become a certified Wraparound Facilitator
• Must begin credentialing process through DMH as PCSS and pass a test to become fully credentialed

Benefits

We recognize the importance of self-care and work/life balance. Full-time HCA employees enjoy:

• Paid time off and paid holidays
• Comprehensive benefits package including medical, dental, and vision
• Other voluntary insurance products
• Access to a Health Navigator
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• Health Reimbursement Account
• 401(k) Retirement Plan
• Benefits Hub
• Tickets at Work
• Employee Assistance Program (EAP) with 8 mental health counseling sessions annually