Workstation Technician

Primary Responsibilities

• Provide technical support for end-user systems, including computers, printers, and peripheral devices
• Troubleshoot and resolve hardware, software, and network issues in a Windows environment
• Maintain functionality and performance for WNY end users and enterprise customers
• Deliver Enterprise Service Desk/User Support services, including incident reporting, spillage management, and metrics tracking
• Provide user support for the Navy's Microsoft 365 Flank Speed environment
• Diagnose network issues and perform corrective actions to ensure system availability and performance

Requirements

• Active DoD Top Secret Clearance (required to start)
• Minimum of 2 years of experience providing help desk support for networks, web applications, software, and hardware in a Windows operating environment
• Possession of at least one of the following certifications
• CompTIA A+
• CompTIA Network+
• Security+ (CompTIA SSCP)
• Certified Network Associate (CompTIA CNDA)
• Certified Network Defender (CompTIA CND)

Operating System Requirements

• Must possess or complete Windows 11 certification or training within 6 months of hire
• Additional or updated Microsoft training must be maintained throughout the period of performance

Benefits

• At RMC, we're committed to your career growth!
• We invest in our employees through training, certification, education, and building their careers.
• We offer a great place to work with a small company feel.
• We provide a competitive paid vacation package with 11 paid federal holidays.
• We offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.

Pay

• The current salary range for this position will be $70,000 to $85,000 (annually).