Workstation Technician

Position Overview

Provide technical support for computer hardware and software issues in a timely and professional manner.
Use ticket tracking software to document operations and customer requests.
Support high-priority projects and adapt workload based on requirements.
Evaluate customer requests to determine appropriate IT solutions, including hardware or software recommendations.
Aid with activities requiring physical effort, including lifting up to seventy-five pounds and working in various physical positions.

Requirements

• Two (2) years of customer service experience supporting computers.
• Good organizational skills, along with excellent written and oral communication skills.
• Understanding of computer-related terminology such as CPU, Internet, Networking, Client/Server, LAN/WAN.
• Ability to tolerate physical activities including bending, stooping, kneeling, squatting, and working with arms above shoulder level.
• Must be able to lift seventy-five pounds or more.