Workstation Technician

This is an onsite role in La Crosse, WI, supporting a one-year contract for a client.

About the role

As a Workstation Technician, you will provide technical support for computer hardware and software, assist with customer service inquiries, and use ticket tracking software for documentation. The role combines hands-on technical work with customer interactions and collaboration with team members.

• Provide technical support for computer hardware and software issues in a timely and professional manner.
• Use ticket tracking software to document operations and customer requests.
• Support high-priority projects and adapt workload based on requirements.
• Evaluate customer requests to determine appropriate IT solutions, including hardware or software recommendations.
• Assist with activities requiring physical effort, including lifting up to seventy-five pounds and working in various physical positions.

Requirements

• Two (2) years of customer service experience supporting computers.
• Good organizational skills, along with excellent written and oral communication skills.
• Understanding of computer-related terminology such as CPU, Internet, Networking, Client/Server, LAN/WAN.
• Ability to tolerate physical activities including bending, stooping, kneeling, squatting, and working with arms above shoulder level.
• Must be able to lift seventy-five pounds or more.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• Employee Stock Ownership Program.
• Dedicated Engagement Manager committed to your success.

IDR has been a ClearlyRated Best of Staffing Client and Talent Award winner for 13 consecutive years and has over 25 years of proven industry experience across four major markets.

Pay

$24/hour