Workshop Operations Administrator

Key Responsibilities

• Aid in customer account setup and updates, including adding customers to the appropriate routes and updating route information.
• Build new customer orders and place them on the correct pickup racks to support accurate and consistent deliveries.
• Communicate with customers regarding updated delivery timing, missed services, payment questions, and general account needs.
• Organize driver pickup racks by route day, using the day dot system to ensure orders are clearly sorted, easy for drivers to locate, and ready for consistent deliveries.
• Provide drivers with accurate customer information, delivery notes, inventory needs, and route changes.
• Assist drivers with unloading and loading their vehicles, staying available during pickup times to help organize orders, answer questions, resolve issues quickly, and ensure drivers can get on the road as efficiently as possible.
• Assist drivers with the transition to Salesforce and provide ongoing support as new systems, tools, and operational processes are introduced.
• Track Commercial knife inventory and outgoing/returning samples from the sales team.
• Maintain an organized and clearly labeled inventory area to make items easy to locate and support efficient order building and daily operations.
• Invoice and Payment Reconciliation Support:
• Communicate regularly with Finance regarding checks received directly by their team, then accurately record and reconcile those payments in the appropriate system.
• Handle and store cash and checks securely in accordance with company procedures, and coordinate with Finance to arrange timely pickup for deposit.
• Accurately enter or update customer ACH and credit card information while speaking with customers by phone, following all company payment-handling and security guidelines.
• Daily Operations Support:
• Organize returning sharpening orders, confirm all customer orders are accounted for and match current estimates prior to sharpening.
• Communicate sharpening complaints to the lead quality control sharpener and assist with documenting, tracking, and following up on each issue.
• Contribute ideas and collaborate with management on process improvements that help increase production efficiency and support smoother daily operations.
• Assist with special projects and operational needs, using Excel to organize information, track progress, and support reporting.
• Knife Aid Mailroom Support:
• Unpack boxes and clean knives as needed.

Qualifications

• A High School Diploma, GED, or equivalent level of education.
• Able to regularly lift 25lbs and occasionally lift to 50lbs.

Compensation Range

$17-19.00 per hour contingent upon experience.