Workplace Experience Specialist

Mission

We actively connect people to their next great opportunity.

About the role

The Workplace Experience Specialist supports daily office operations and assists with digital tools and processes. They collaborate with various teams to enhance the overall workplace experience.

Key Focuses

• Maintain a professional presence at the reception desk to greet employees, visitors, and vendors while providing answers and guidance as needed
• Manage workplace services, including office access, badge distribution, parking access, and general office inquiries
• Oversee office operations such as supply management, janitorial coordination, and maintaining a clean, organized workspace
• Support catering and food programs, including daily snack and beverage offerings and lunch orders
• Handle incoming and outgoing mail, deliveries, and FedEx shipments, ensuring timely distribution
• Triage and respond to email inquiries related to office access, visitor coordination, meeting requests, catering, and special travel accommodations
• Coordinate team-building activities, including researching venues and planning group events
• Provide onsite meeting support by coordinating conference room requirements, managing catering needs, and facilitating seamless facility operations

Minimum Qualifications

• Ability to work in our Santa Monica office five days a week
• 2+ years of experience in a customer service or administrative support role
• Proficiency in Google Suite (Gmail, Drive, Docs, Sheets, Calendar)
• Strong organizational and multitasking skills with keen attention to detail
• Excellent verbal and written communication skills
• Ability to work both independently and collaboratively in a fast-paced environment
• Problem-solving mindset with the ability to adapt to last-minute changes

Preferred Qualifications

• Experience managing workplace experience programs or office operations in a corporate environment
• Familiarity with workplace access systems, such as badge management software or visitor registration tools
• Experience handling mailroom logistics, including FedEx and other shipping services

Benefits

• Competitive salary
• Exceptional benefits package
• Paid sick time off
• Employer-matched 401(k) plan