Workplace Experience Manager

About the role

The Workplace Experience Manager is an integral part of Latham & Watkins' Workplace Experience (WE) team. This role will develop and execute strategies and procedures to deliver a global best-in-class experience for personnel and clients, whether remote or in-person, while leading and empowering a team to provide top-notch service.

This role will be located in the Boston office and requires an in-office presence.

Responsibilities

• Partner with office administration, department managers, and regional leadership to deliver a top-quality, global, client-focused working experience
• Strategize, create, and implement experience-related guidelines, best practices, and standards with the global WE team
• Supervise, manage, and motivate team members, setting clear team goals and objectives aligned to global vision
• Promote effective and collaborative work practices, exhibit highly professional and ethical standards, and build strong and accountable relationships throughout the local office and across the firm
• Recruit and train talent, identify professional development opportunities for the team, and effectively coach team and individuals to enhance their performance and achieve desired outcomes
• Protect and maintain any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Qualifications

• Demonstrate knowledge of health and safety standards and regulations
• Utilize and navigate various technology platforms and applications
• Work a flexible schedule, including evenings and occasional weekend shifts

Benefits & Additional Information

Successful candidates will be provided with an outstanding career opportunity and a welcoming environment, along with a generous total compensation package including bonuses based on individual and firm performance. Eligible employees can participate in Latham's comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401(k) plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. An employer that violates this law may be subject to fines and/or a private right of action for $500 in statutory damages “for each such violation,” among other things. Please click here to review your rights under U.S. employment laws.

Pay Range: USD $120,000.00 - USD $130,000.00 /Yr.