Workplace Experience Manager

Tenancy Overview

The Workplace Experience Manager oversees the amenity experience in a luxury office building, including the tenant lounge, conference center, fitness center, and ground-floor café. The role involves supporting leasing tours, managing tenant bookings, coordinating events, overseeing wellness programming, and maintaining a polished, responsive environment.

Essential Functions

• Serve as the face of the amenity experience, building strong relationships with tenants, executive assistants, workplace leaders, and daily users.
• Create a warm, polished, highly responsive experience across all shared spaces and tenant touchpoints, including the development and management of environmental elements like scent, music, light, and decor.
• Welcome new tenants and employees into the building experience with clear communication, orientation, and support.
• Oversee the booking and coordination process for shared meeting rooms, conference space, lounge use, and tenant events from inquiry through execution.
• Own the fitness center, ensuring it is clean, stocked, well maintained, and ready for use, and coordinate wellness and fitness programming.
• Build and execute a thoughtful calendar of tenant programming that supports connection, wellbeing, learning, and engagement across the building.
• Partner with local businesses, wellness providers, and community organizations to create relevant, high-quality programming.
• Coordinate catering requests and meeting support for tenant events and conference room bookings, and help connect food, beverage, and hospitality services into one cohesive daily amenity experience.
• Maintain a strong on-the-ground presence to ensure all communications are in line with building and Porter standards, and drive awareness and adoption of the building’s shared amenities.
• Manage event and programming budgets, invoices, calendars, and vendor documentation, and track key performance indicators such as bookings, attendance, participation, tenant feedback, and amenity utilization.
• Partner cross-functionally to ensure the building’s amenity experience is both well designed and well executed.

Knowledge, Skills, And Abilities

• Strong event execution and operational follow-through.
• Exceptional communication skills in person, over email, and across teams.
• Outgoing, polished, and highly relational, while also being a strong listener with sound judgment.
• Comfortable in a visible, tenant-facing role and energized by being the person others rely on.
• Strong project management skills and the ability to manage multiple moving parts at once.
• Experience coordinating vendors, managing calendars and budgets, and owning details from start to finish.
• A sharp eye for quality, readiness, and presentation across spaces, service, and communications.
• Comfortable working a flexible schedule when needed for events or building moments outside of standard business hours.
• Proficiency in Microsoft Office, Google Workspace, Canva, booking systems, event tools, and tenant engagement platforms preferred.

Education/Experience

• 6+ years of experience in hospitality, events, workplace experience, tenant experience, amenity operations, or community management.
• Very knowledgeable of San Francisco events, restaurants, attractions, and hotels.
• A High School Diploma or GED required.
• An AA, BA, or BS in Hospitality or similar preferred.