Workplace Experience Manager
Voice AI Platform
Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth.
The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500.
The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M.
Why We’re Hiring
We need a trusted operator to own the two things that define how Vapi feels from the inside: the physical workplace and a candidate's first impression of us.
You'll be the central point of contact for vendors, facilities, and on-site operations — and the connective tissue of our recruiting process.
Ideal for someone who thrives in ambiguity and thinks well beyond the job description.
What You’ll Do
30 Day: Take over day-to-day office operations across both floors (vendors, food, supplies, cleaning, facilities) and keep them running without dropped balls.
Own interview scheduling end-to-end across time zones.
Get fluent in the ATS (Ashby/Greenhouse) with clean records and accurate stages.
Step in as on-site host for guests, candidates, and execs.
Map existing office and recruiting workflows and flag what's broken or ad-hoc.
60 Day: Become the primary contact for all vendors and building management (COIs, access, maintenance).
Run the full candidate logistics experience — confirmations, prep, travel, day-of hosting — and keep loops moving (debriefs, feedback, stalled-pipeline flags).
Partner with IT on provisioning, access systems, seating, and bulletproof interview rooms/AV.
Start rebuilding the weak workflows you mapped and write SOPs.
Support offer logistics and the handoff into onboarding.
90 Day: Lead vendor negotiations (bulk pricing, service optimization) and oversee office improvements and light build-outs.
Build scalable systems that reduce friction as headcount grows, and anticipate future office and hiring needs.
Own problems end-to-end and proactively surface what the office needs next.
Who You Are
4+ years across office operations and/or recruiting coordination in a tech or startup environment (we'll weight the mix toward whichever half is heaviest for us today)
Proven experience working directly with vendors, contractors, and building management
Strong operational instincts — you notice what's broken, missing, or inefficient and fix it
Exceptional at calendar logistics and juggling competing, time-sensitive priorities without dropping anything
Discreet and trustworthy with confidential candidate and compensation information
Comfortable in a fast-paced, high-growth startup with constant change
Clear, warm communicator who can confidently represent Vapi to candidates, vendors, and executives alike
Hands-on, proactive, and willing to roll up your sleeves
How We Work
Build something worthy of love
Commit and follow through
Seek raw input
Why not today?
Be direct and kind
What We Offer
Real stake: We offer a competitive salary and excellent equity ownership
Comprehensive health coverage: medical, dental, and vision plans
Team love: We love hanging out, and we do quarterly off-sites
Flexible time off: take what you need
More: catered meals, transportation, gym, and a $10k annual L&D budget
Salary
$110,000 - $120,000 per year