Workplace Experience Coordinator

About the Role

Our Workplace Experience team serves as community ambassadors and service providers in our award-winning Headquarters in the Seaport area of Boston. As our Workplace Experience Coordinator, you are our operations and facilities point person, navigating employee requests while managing our physical space and our relationships with building contacts, vendors, and internal partners. You are empowered to independently make high-quality decisions, solving immediate challenges and playing an integral role in the day-to-day planning and operations necessary to keep our facility running at optimal efficiency. You will foster quality employee experiences by creating and maintaining an environment that is hospitable, effective, and supports collaboration.

Responsibilities

• Be our facilities and logistics go-to, working closely with our building partners and vendors to maintain our office space, ensuring quality on-time service and efficient practices, keeping our office in tip-top shape, and creating a welcoming environment for all who enter our doors.
• Monitor and respond to our internal ticketing system and various other communication portals including Teams, providing excellent customer service along the way.
• Use your impeccable organizational skills to manage packages and UPS and Envoy mail systems, and ensure our HQ’s mail room is efficient and responsive.
• Support our workplace programs with onboarding, offboarding, ergonomics, and other initiatives that impact the daily employee experience.
• Work alongside our Executive Assistants, IT and People Teams, Meetings and Events Manager, and Catering Manager to coordinate calendars, room reservations, catering, space preparation, tech, and other facilities support essential to the execution of seamless on-site events that leave employees, partners, and clients feeling inspired, valued, and connected.
• Handle confidential and/or sensitive departmental matters with discretion and tact.
• Proactively develop relationships with key internal partners, gaining recognition as a team resource and go-to person for office-related questions.
• Create an environment of “I’m here to help!” and “Let’s find out together” to provide employees and visitors with answers for day-to-day questions.

Requirements

• You possess 4+ years of relevant working experience in a professional office, hospitality, or retail operations environment.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Outlook, etc.
• Desire to learn new technologies and digital tools.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 50 lbs.

Pay

PTC anticipates the annual salary range for this position to be between $70,000 - $79,000. The actual pay may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a discretionary bonus.

Benefits

• Every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program, which allows employees to purchase discounted PTC stock and, for eligible roles, an equity grant.
• Medical, dental, and vision insurance.
• Paid time off and sick leave policies.
• Tuition reimbursement.
• 401(k) contributions and employer match.
• Flexible spending accounts.
• Life insurance and disability coverage.
• Generous commuter subsidy.