Workplace Experience Coordinator

Hourly pay range: $36.05 – $40.86 per hour.

Schedule

Monday – Friday, 8:00 am – 5:00 pm.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• Comprehensive leave program based on employment status

About the role

The Workplace Experience Coordinator serves as the eyes and ears of assigned floors/buildings at the site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement. They are the primary point of contact for colleagues and guests, acting as the “face” of our client. Reporting to the Facility Manager at the site, the Workplace Experience Coordinator is responsible for delivering the unexpected; making each encounter fun, exciting and personal. They are an ambassador for brand principles, culture and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything they do.

Responsibilities

• Comply with safety rules, policies and procedures
• Link OneISS vision to client needs
• Provide exceptional customer service and partner with executive, facilities management, and multiple vendor representatives
• Support the execution of high-volume events (WAHD, team member appreciation day, senior leader meetings, L1 all-team meetings, etc.)
• Coordinate weekly site experience programming and communications
• Manage Houston newsletter inputs and Insider Calendar updates
• Serve as a point of contact for onsite visitors and enhance their experience
• Monitor site channels and respond to workplace-related inquiries and requests
• Partner with Culture Ambassadors to integrate “Force for Good” initiatives
• Assist with management of conference center logistics (bookings, guest support, digital signage/flight boards)
• Support CIC visits and executive assistant communications
• Maintain a clean work area
• Fill in during staff shortages
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand reporting systems and the environment
• Instill trust
• Demonstrate outstanding organizational skills and attention to detail
• Observe our customer’s company culture, employee behavior, and the environment to identify experiential needs
• Drive positive experience outcomes through tailored events that improve well-being, engagement, and productivity
• Recognize people’s efforts, break down barriers, and inspire others
• Develop relationships with colleagues and proactively gather information on their needs to identify customer and ISS services that ensure total satisfaction
• Capture individual preferences of colleagues and guests for future visits and think creatively to accommodate special requests
• Work on community initiatives with the Catering & Events Director to develop connections between colleagues, event support, and communications
• Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues, and identify areas for improvement
• Support the Facility Manager in making strategic decisions regarding operational and process optimization for the best colleague and guest experience
• Adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures

Requirements

• High school or college degree
• 3–5 years of customer service experience in dealing with high-touch clients
• Proven track record of providing stellar support to customers
• Proven ability to function successfully within a strong team environment
• Strong computer proficiency (Word, Excel, PowerPoint)
• Great interpersonal skills
• Ability to effectively communicate and relate to all levels within and outside the organization
• Ability to create and build positive and productive relationships
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

Work Environment

• Sitting at a computer for 50% of the time
• Walking/inspecting the site for 50% of the time