Working Manager - Parking Operations

Pay Rate: $20.00-$21.00 per hour plus tips

Work Modality: Remote, Hybrid, In Office

Location: Jersey City, NJ

About the role

This position is responsible for all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing your location team.

Responsibilities

• Develop and train supervisors and line-level employees.
• Review and approve work schedules to ensure adequate coverage while minimizing expenses.
• Develop and maintain strong client relations and attend client meetings.
• Assist supervisors in handling customer complaints and day-to-day operational issues.
• Manage and submit employee, operations, and payroll reports.
• Oversee the customer service program to ensure customer satisfaction.
• Develop budgets and monitor financials to meet business goals.
• Review and evaluate audits to ensure integrity of revenue control.
• Ensure compliance with company policies and procedures, as well as those of our client.
• Respond to operational issues when needed (at times, after normal business hours).
• Maintain the highest professional and ethical standards for both our organization and our client.

Requirements

• Previous parking industry experience, with a hospitality focus.
• Progressive management experience with front-line team oversight.
• Established experience with scheduling and payroll is a plus.
• Bachelor’s degree with a concentration in business is helpful but not required.
• Flexible schedule; position may require working weekends and holidays.

Skills and Abilities

• Motivated individual willing to take on new challenges.
• Management experience in the Parking, Customer Service, and/or Hospitality Industries.
• “Roll-up-the-sleeves and get-stuff-done” attitude; organized, honest, and thoughtful.
• Trustworthy, loyal, and dependable.
• Self-sufficient, resourceful, and decisive.
• Sees challenges as opportunities and looks for a position with growth potential.
• Impeccable conversational and written communication skills.
• Exceptional interpersonal skills and ability to achieve extraordinary results.
• Excellent computer skills, including Microsoft Office Products (Word, Excel, PowerPoint, Outlook) and ADP.

Benefits

• Free parking while working at your assigned Propark location(s).
• Flexible scheduling; paid holidays and wellness.
• Free and confidential Employee Assistance Program (EAP) providing support and resources 24/7, including 3 free counseling sessions for all employees and each household family member.
• Paid vacation and an extra day off on your birthday (full-time employees).
• Benefits package including medical, HSA, FSA, dental, vision, and 6 supplemental insurances (commuter benefits, pet insurance, and 401k for full-time employees).
• Seven paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and a floating birthday holiday.
• Wellness benefits provided according to city or state mandates.

About Us

We make each day great—together. We create an exciting work atmosphere with a culture focused on supporting and celebrating each other. Our team members enjoy a positive work environment deeply committed to our simple driving goal: create the perfect parking moment for every guest. Propark Mobility is an industry-leading company that began with one lone lot in Hartford, CT in 1984. Today, we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size!