Parking Operations Manager

Job Summary

Serve Your Community, Grow Your Career, and Enjoy Great Benefits: Up to $3,000 Sign On Bonus may be available.

The City of Aspen is an Equal Opportunity Employer

Essential Job Functions

• Oversees field operations and personnel of the City's on-street and off-street parking management programs, including the Rio Grande Parking Garage, commercial core paid parking, residential permit parking program, all-day parking passes, carpool parking, special parking permits, construction parking and emergency vehicle access and other selected municipal code issues consistent with the organization’s values and mission statement.
• Executes leadership and supervision responsibilities through sound judgment, focusing on quality improvement, managing and resolving conflict, fostering a culture of accountability, clearly defining responsibilities and expectations, setting goals, providing motivation and performance feedback, recognizing contributions and encouraging training and development.
• Develop staffing schedules and ensure adequate coverage across all parking operations.

Core Competencies

• Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.
• Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.
• Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.
• Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen’s unique culture, opportunities and challenges.
• Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication.
• Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.
• Technology: Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.
• Policies and Regulations: Knowledge of relevant policies, procedures, and strategies to promote safety operations locally.
• Team Building: Works to build and maintain high performing teams to include appreciating differences and reinforcing a sense of belonging.
• Accountability & Trust: Follows through on commitments, takes responsibility for outcomes, and values relationships.
• Strategic Thinking: Works to bring a strategic focus to daily work, anticipates problems and considers solutions.
• Business Acumen: Demonstrates understanding of business processes, objectives, and goals.

Minimum Qualifications

• Education: High School Diploma or GED equivalent. Associate’s degree or higher preferred.
• Experience: Three years of increasingly responsible experience in code enforcement, customer service or parking/facility operations management. One year of experience as a supervisor.
• Technical Knowledge: Must be proficient in the following areas: Microsoft Outlook Email, and a basic understanding of computers and online computer-based technology applications, which includes accessing web based platforms.
• Licenses & Certifications: Must possess a valid Colorado Driver’s License or be able to obtain one within 30 days of start date.

Physical Demands

• Visual Acuity: Ability to bring objects into focus.
• Balancing: Maintaining equilibrium.
• Bending: Bending or position oneself to move an object from one level to another.
• Carrying: transporting or moving an object.
• Crouching: Bending body downward and forward by bending leg and spine.
• Climbing: Ascending or descending stationary objects.
• Eye/Hand/Foot Coordination: Performing work through using two or more body parts or other devices.
• Gripping/Grasping: Ability to apply pressure with fingers and palm.
• Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.
• Hearing: Perceiving and comprehending the nature and direction of sounds.
• Kneeling: Bending legs at knees to come to rest on knee or knees.
• Lifting: Moving objects weighing no more than 10 pounds from one level to another.
• Pushing/Pulling: Ability to use upper extremities to exert force in order to press, draw, drag or haul objects in a sustained motion.
• Reaching: Extending the hands and arms or other device in any direction.
• Repetitive motions: Making frequent or continuous movements.
• Sitting: Remaining in a stationary position.
• Standing: Ability to sustain position for a period of time.
• Stooping: Bending body downward and forward by bending spine at the waist.
• Talking: Communicating ideas or exchanging information.
• Walking: Ability to move to traverse from one location to another.

Work Environment

Indoors: Office environment. Outdoors/Off-Site: Parking locations, field activities. Meetings, trainings, and site visits at a variety of city facilities and areas.