Workforce Scheduling Coordinator
About the role
The Workforce Scheduling Coordinator position at Cincy Connect Services improves coverage reliability while supporting customer-support outsourcing across phone, email, chat, social channels, help desk, technical support, quality, and service operations. The role prioritizes accuracy and traceable follow-through over superficial speed in workforce scheduling coordination for live work.
Remote execution is complete only when workforce scheduling coordination leaves coverage reliability accurate, secure, traceable, and ready for the next authorized teammate.
What helps you succeed
- Use Status Reporting and Operations Support confidently in workforce scheduling coordination.
- Apply Omnichannel Service Support without losing track of exceptions, owners, or deadlines.
- Document Coverage Tracking decisions clearly so another teammate can follow the reasoning.
- Use sound judgment around Help Desk Operations, especially when escalation is required instead of assumption.
Responsibilities
- Analyze workload against available capacity to coordinate the workforce scheduling workflow.
- Flag coverage gaps before they affect service to review the workforce scheduling workflow.
- Document schedule changes and ownership to maintain the workforce scheduling workflow.
- Prepare workforce status reporting to track the workforce scheduling workflow.
- Maintain current schedules and coverage records to own the workforce scheduling workflow.
What good work looks like
Strong performance results in fewer avoidable corrections, timely follow-through, and records that make the next action obvious. Success is measured through workforce scheduling coordination that enhances coverage reliability.
Pay
Base salary: $46,000–$68,000 per year.
Schedule
Full-time, 100% remote within the United States. Associate-level position.