Workforce Scheduling Coordinator
Biz Voice Boost Inc. is seeking a Workforce Scheduling Coordinator to enhance coverage reliability across customer communication, contact-center support, outreach, quality, workforce, communications, and service operations. This role focuses on workforce scheduling coordination within contact center service support, ensuring clear handoffs, ownership, and continuity.
About the Role
Success in this role means maintaining current coverage reliability, assigning ownership for exceptions, and enabling seamless transitions for authorized teammates without reconstructing history. Performance is measured through effective workforce scheduling coordination within contact center service support.
Responsibilities
- Review the Workforce Scheduling Coordinator workflow to flag coverage gaps before they impact service.
- Maintain the workflow by documenting schedule changes and ownership.
- Track the workflow by preparing workforce status reporting.
- Own the workflow by maintaining current schedules and coverage records.
- Coordinate the workflow by analyzing workload against available capacity.
Skills
- Use Schedule Management and Queue Forecasting confidently in workforce scheduling coordination.
- Apply Reporting while tracking exceptions, owners, and deadlines.
- Document Exception Management decisions clearly for teammate continuity.
- Exercise sound judgment in workflow decisions, including escalation when necessary.
Pay
Base salary: $44,000–$66,000 per year.
Schedule
Full-time, 100% remote within the United States.