Workforce Scheduler | Philippines

Key Responsibilities

• Staffing & Scheduling Management: Design, manage, and maintain staffing schedules to ensure optimal coverage across all shifts. Adjust schedules proactively based on staffing requirements, shrinkage trends, and business requirements.
• Collaboration & Communication: Partner closely with the WFM Capacity Planner and Operations team to ensure resources are utilized effectively. Liaise with Operations team leaders to confirm schedules and resolve any conflicts or discrepancies.
• Performance Monitoring & Reporting: Track weekly shrinkage and make necessary adjustments to maintain healthy staffing levels. Develop and maintain reports to monitor performance and provide actionable insights to leadership.
• Process Improvement: Continuously evaluate and enhance scheduling processes, offering recommendations to improve efficiency, cost-effectiveness, and employee satisfaction.
• Stakeholder Engagement: Participate in meetings with clients and internal stakeholders to present scheduling insights and ensure alignment with service delivery expectations.
• Operational Support: Collaborate with Operations Leadership to meet client staffing requirements and service goals. Maintain flexibility to adjust schedules in real-time based on changing business conditions.
• Adaptability & Flexibility: Demonstrate high adaptability to shifting client demands and operational changes. Willing and able to work flexible shifts, including overtime, to support business continuity and service excellence.

Requirements

• At least 2 years of working experience as a Workforce Scheduler.
• Proven experience in workforce management or scheduling in a fast-paced, service-oriented environment.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Proficiency in WFM tools and reporting systems.
• Excellent communication and interpersonal skills.
• Able to manage multiple priorities and collaborate effectively across teams.
• Highly flexible and responsive to changing business needs and client requirements.
• Willingness to work varied shifts and extended hours when necessary.