Bilingual Workforce Scheduler

Aggreko · Miami, FL · 3 wk ago

ManagementFull-time

You’ll help us optimize technician resources to meet business priorities and achieve excellence in service delivery.

You will be based out of the Miami Service Center and live within an hour of the location.
Schedule and manage technician shop and field activities, including commissioning, decommissioning, breakdowns, preventative maintenance, and service center maintenance.
Develop technician schedules in consultation with the Service Center Manager and Team Lead
Use systems and technologies to plan, coordinate, and dispatch technicians efficiently based on work type, location, skill set, and job status.
Optimize technician resources to meet business priorities and achieve set KPIs for productivity.
Identify opportunities for additional charges based on services provided and liaise with customer service and sales to agree on cost variations and charges.
Ensure adherence to customer-specific safety requirements, including inductions and certifications, when dispatching technicians

Bilingual in Spanish/English
Associate degree or higher in related field and/or relevant experience,
Experience in the definition of labor requirements, including skills sets required and quantification of time for all workshop related activities.
Ability to prioritize and respond with the appropriate sense of urgency.
Experience in operations or the rental industry
Excellent ability to operate under minimal supervision.
Power user of Microsoft PowerPoint, Excel, Work, Teams, and other software programs

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