Bilingual Scheduling Specialist

About the role

As a Bilingual Scheduling Specialist, you’ll be the first touch with our patients and create memorable experiences for all of our patients, providers, and team members. A “patient first approach” is key to success and our Scheduling Specialists play a key role in effectively and compassionately guiding patients and scheduling appointments.

Responsibilities

• In a call center environment, display the ability to service patient needs while actively accepting inbound calls with a focus on customer service
• Use professional communication etiquette, while servicing patient needs based on appointment availability and nearest location
• Meet minimum goal achievement based on monthly review of various metrics and expected requirements
• Work with internal partners and clinics on a timely basis to help support and coordinate the needs of our patients
• Focused and open to learning new skills to take on various roles based on business need

Qualifications

• High School diploma or equivalent
• Bilingual in Spanish (Required)
• Ability to navigate custom computer software and internal systems – NextGen experience a plus!
• Experience in Medical Office including Insurance Knowledge highly desirable
• Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Excellent verbal and written communication skills; with the ability to show empathy and active listening skills
• Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism

Benefits & Perks

• Medical and dental insurance
• Significant eye care discounts
• Child care assistance
• Pet insurance
• Continuing education funds
• 401(k)
• Paid holidays
• PTO and Sick Time
• Opportunity for growth