Workforce Development Representative

This position is based out of the CareerForce in Mankato, Minnesota.

About the role

The Workforce Development Representative provides direct career services to Minnesotans by delivering high-quality guidance, support, and instruction across CareerForce programs. This role helps job seekers understand employment options, strengthen job search skills, access available resources, and navigate workforce systems so they can make informed career decisions. The representative plays a key role in assisting Unemployment Insurance applicants, Veterans, and other priority populations by offering individualized and group services, facilitating workshops, and connecting customers to training and employment opportunities. Operating with increasing independence, the Workforce Development Representative collaborates with partners, employers, and internal teams to ensure timely, accurate, and customer-centered service delivery. The position requires strong communication skills, the ability to interpret program requirements, and a commitment to delivering inclusive, culturally responsive services. This role directly supports CareerForce’s mission of helping Minnesotans find meaningful employment and employers find qualified candidates.

The incumbent is expected to work on-site five (5) days per week and is not eligible for telework. This posting may be used to fill multiple positions.

Responsibilities

• Provide direct career services to job seekers, including guidance, support, and instruction.
• Assist Unemployment Insurance applicants, Veterans, and other priority populations with individualized and group services.
• Facilitate workshops and connect customers to training and employment opportunities.
• Collaborate with partners, employers, and internal teams to ensure timely, accurate, and customer-centered service delivery.
• Interpret program requirements and deliver inclusive, culturally responsive services.

Requirements

• One (1) year of experience providing career services, employment support, program delivery, customer service, case management, or related work that involves assisting individuals in navigating complex information, systems, or resources.

Qualifications

Applicants that meet the minimum qualification will be further evaluated on the following:

• Experience facilitating training, workshops, orientations, or group instruction.
• Experience conducting assessments, interviews, or screenings to identify customer needs and determine next steps.
• Experience providing consultation, guidance, or coaching to help individuals make informed decisions.
• Skilled in managing multiple priorities and maintaining accuracy in a fast-paced or high-volume environment.
• Experience using computer systems, online tools, or databases to research information, support customers, or document interactions.
• Skill in communicating clearly and professionally with diverse populations across verbal and written channels.

Preferred Qualifications

• Experience delivering services within workforce development, adult education, counseling, human services, career coaching, or related field as determined by the agency.
• Knowledge of CareerForce program or similar workforce or public assistance programs.
• Experience working with job seekers from diverse backgrounds, including individuals facing employment barriers.
• Experience using Careerforce.mn.gov, labor market information tools, or job search platforms.
• Experience collaborating with employers, workforce partners, community organizations, or educational institutions.
• Ability to use Microsoft Office, online platforms, and virtual tools (Teams, Webex, etc.) to support service delivery.
• Experience working effectively with others from different backgrounds and cultures to ensure cultural responsiveness.

Additional Requirements

• A job offer will be contingent upon successfully passing a background check, which may include:
  • Criminal Background Check
  • Employment Records Check (current and former State employees only)
  • Employment Reference Check
  • Conflict of Interest Review
  • Driver’s License and Records Check
• The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.

Pay

$26.12 - $37.91 / hourly; $54,538 - $79,156 / annually

Schedule

• Day Shift, 8:00 AM - 4:30 PM
• Days of Work: Monday - Friday
• Travel Required: No

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being
• Support to help you reach your career goals: Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify)
• Employee Assistance Program (EAP) for work/life support, including:
  • Mental health support
  • Relationship challenges (personal and work)
  • Grief and loss support
  • Financial and legal issues
  • Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources, and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.