Worker's Compensation Claims Assistant

About the role

The Worker's Compensation Claims Assistant is a non-exempt position that reports to the Supervisor, Workers' Compensation Claims Assistants. This role provides administrative and technical support for the workers' compensation claims team, assisting with claim setup, documentation, correspondence, information gathering, and claim processing activities. The WC Claims Assistant works closely with adjusters, claimants, medical providers, policyholders, and other stakeholders to support efficient claim handling, maintain accurate records, and provide responsive customer service. This position is in-person at our Sandy, Utah office.

Qualifications

• High school diploma; associate degree preferred
• Experience in claims or insurance preferred
• Effective communication and interpersonal skills
• Efficient organization and time management abilities
• Ability to work independently and as part of a team
• Proficiency in using computer systems and software applications (e.g. Microsoft Office, claims management software)
• Attention to detail and commitment to accuracy

Responsibilities

• Provide administrative support to claims adjuster
• Communicate effectively with claimants, adjusters, and other stakeholders
• Interact with policyholders, medical providers, and other stakeholders to gather information, provide updates, and answer inquiries
• Assist in the processing and resolution of claims, including verifying facts and coverage, entering new losses into the claims system, and managing incoming and outgoing claims correspondence
• Manage work queues and process documents based on best practice guidelines
• Compile and organize medical records for independent medical evaluations and other purposes as requested
• Answer phone calls and effectively relay messages to claims staff

Accountability & Requirements

• Work with a team of claims assistants to manage processes effectively
• Provide prompt and courteous telephone coverage, making every effort to assist the caller
• Clear and effective communication, both written and verbal
• Maintain a professional attitude in working with internal and external contacts
• Produce quality, accurate work consistently

Benefits

• Medical, dental, and vision insurance
• Company paid life insurance
• 401K with a generous 6% employer match
• Employee Assistance Program (EAP)
• Time off to volunteer in the local community
• All employees earn 4 weeks of vacation their first year

Pay

The expected salary range for this position is $43,000.00–$50,500.00. This salary range depends on experience, education, and location for this specific position.

Schedule

Regular working hours are Monday through Friday, 8:00 am to 5:00 pm daily. This position is in-person at the Sandy, Utah office.

Working Conditions

This position is based in an office environment with adequate temperature and lighting control. There are no known hazardous or unpleasant conditions caused by noise, dust, or other environmental factors. There are potentially high-stress situations that require meeting deadlines. The employee must meet the job attendance requirements for this position.