Workday Operations Support (Temporary)

Cherry Bekaert · Austin, TX · 1 wk ago

Information Technology$33–$51/hrFull-time

About the role

Ranked among the largest accounting and consulting firms in the country and consistently recognized as a Great Place to Work, Cherry Bekaert delivers innovative advisory, assurance and tax services to our clients. We are proud to foster a collaborative environment focused on enabling your career growth and continuous professional development. We are seeking for a Workday Operations Support to join our team.

Responsibilities

Manage and triage a steady stream of Workday support requests;
Analyze, resolve, document, and close tickets in a timely manner;
Operate within established governance and intake processes; adhere to SLAs and escalation paths;
Execute configuration & maintenance tasks:

Maintain and optimize the Business Process Framework;
Configure condition rules and validations;
Manage notifications and alerts;
Create and adjust calculated fields;
Develop and refine custom reports;
Perform security updates by domain and role-based access; execute EIB loads and corrections;

Support regression testing for Workday R1/R2 releases;
Stabilization Support:

Assist with post-implementation cleanup and optimization;
Identify repeat issues and recommend structural fixes;
Support data integrity audits and reconciliation efforts;

Partner with People & Culture (P&C) and Payroll to reduce friction points;
Document: produce clear, professional documentation for changes, resolutions, and processes;
Maintain a customer-focused mindset, ensuring operations run cleanly and disruptions are minimized.

Requirements

2+ years of Workday production support experience;
Strong experience with:

Core HCM Configuration;
Business Process Framework troubleshooting;
Workday Security (roles, domains, assignments);
Report writing and calculated fields;

Experience supporting release cycles and regression testing;
Proven ability to manage and resolve high ticket volume;
Excellent documentation discipline and attention to detail;
Clear, professional written and verbal communication.

Qualifications

Individuals must demonstrate eligibility to work in the United States.

Skills

Not specified

Benefits

Not specified

Pay

The salary range for this position is listed below. Individual salaries within this range are determined by a variety of factors including but not limited to the role, function and associated responsibilities, a candidate's work experience, education, knowledge, skills, and geographic location.

$33.00 - $51.00 per hour

Schedule

This temporary role may last up to 1 year.