Work Order Coordinator

Duties and Responsibilities

• Monitor and track the progress of work orders from initiation to completion.
• Ensure all necessary information and documentation are included on each work order.
• Ensure all warranty and SIMS details are accurate and documented on each work order.
• Work with Service Advisors to close and invoice all work orders in less than 5 days from last labor.
• Communicate effectively with service department regarding labor hours and service reports on correct segments.
• Communicate effectively with parts department to ensure parts are on correct segments and the timely return of unused parts and cores.
• Update Service Advisors on the status of work orders and address any inquiries.
• Update held-ups in ServiceLink to reflect timely, accurate updates of current work order status.
• Prioritize work orders based on FIFO (First In, First Out), urgency, and resource availability.
• Ensure that all deadlines are met, and no non-WIP work orders are in Finalizing status longer than 24 hours.
• Review completed work orders to ensure accuracy and completeness.
• Conduct follow-up to verify customer satisfaction and address any issues.
• Implement improvements to work order processes based on feedback and observations.
• Perform All Other Duties as Assigned
• Undertake additional tasks and responsibilities as needed to support the service department and dealership operations.

Required Qualifications

• A high school diploma or equivalent; an associate degree in Business Administration or related field is preferred.
• Familiarity with work order management systems and dealership operations is advantageous.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in using office software, including word processing and spreadsheet applications.
• Ability to manage multiple tasks and prioritize effectively.
• Capability to work independently and as part of a team.
• Competency in problem-solving and decision-making.
• Demonstrates a strong customer service orientation.
• Exhibits professionalism and maintains a positive attitude.

Professional Certification

• Certification in business administration or management is a plus but not required.

Preferred Qualifications

• Previous experience in a similar role or in a service department is preferred.