Order Coordinator

About the role

Central States Group, A Cogent Company is seeking an Order Coordinator to join their team in Cedar Rapids, IA. The ideal candidate will have an associate’s degree (minimum) and previous experience in a customer service/order coordination/scheduling position.

Responsibilities

• Reviews orders for accuracy and completion
• Enters all sales orders from customer PO’s, RFQ’s and Application Engineers into our ERP system
• Places orders with vendors to purchase customer orders
• Computes prices, shipping costs, and any appropriate discounts
• Handles inbound calls from customers, vendors, and sales personnel
• Provides sales quotes to customers from vendor-provided resources
• Determines the appropriate timing of orders to ensure timely delivery and cost savings
• Verifies and updates customer information
• Checks customer accounts for credit and outstanding payments
• Informs customers and/or sales team of shipping date and any possible delays
• Electronically files copies of all orders received
• Adheres to productivity standards to ensure all orders are handled in a timely and efficient manner
• Customer Service is KEY; you will have contact with customers on a daily basis

Requirements

• Must be detailed oriented and accurate
• Proficient in MS Office Word, Excel, Google Drive, and Gmail
• A high-paced self-motivator who promotes teamwork among co-workers
• Able to multi-task such as simultaneously using telephone and computer skills
• General knowledge of basic mathematical computations
• The ability to sit for extended periods
• Experience using Epicor Prophet 21 or similar ERP software programs preferred
• Experience using Salesforce or a similar CRM preferred

Qualifications

• Must be a high-paced self-motivator who promotes teamwork among co-workers
• Able to multi-task such as simultaneously using telephone and computer skills
• General knowledge of basic mathematical computations
• The ability to sit for extended periods
• Experience using Epicor Prophet 21 or similar ERP software programs preferred
• Experience using Salesforce or a similar CRM preferred

Skills

• Detail-oriented and accurate
• Proficient in MS Office
• High-paced self-motivation and teamwork
• Multi-tasking skills
• Basic mathematical computations
• ERP software proficiency (Epicor Prophet 21 or similar)
• CRM proficiency (Salesforce or similar)

Benefits

• Employee Ownership (ESOP)
• 401(k) with Company Match
• Profit Sharing
• Medical, Dental, Vision & Life Insurance
• Generous PTO, Paid Holidays & Volunteer Time Off
• Career Development & Advancement Opportunities

Pay

N/A

Schedule

N/A