Work Management Specialist I or Work Management Specialist II

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, September 3, 2026.

Job Summary

This administrative & data entry position is the learner level of the Work Management Specialist classification hierarchy. This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position will provide administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

Responsibilities

• Provides quality customer service and support to Power Grid Operations
• Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
• Takes ownership of customer issues and problems until resolved, requesting assistance as needed
• Facilitates communication between internal and external customers
• Reports job status details to operation center personnel and others as requested
• Buils knowledge and skills through training of construction standards, compatible units, construction prints, etc. used in Power Grid Operations
• Ensures work is scheduled and executed timely
• Maintains knowledge of various reports to ensure process adherence to achieve customer-related goals
• Researches, root cause analyzes, and owns the resolution of customer issues
• Provides feedback to supervision for coaching opportunities
• Collaborates with other work groups to ensure desired customer experience
• Uses software applications to prepare correspondence, reports, & presentations

Cost Management

• Creates appropriate work order to complete follow-up work
• Aids in reconciling work order materials, labor, and equipment to represent actual field construction
• Aids in resolving errors and prepares for close-out of construction work orders in work management system
• Develops skill set to report units of property to asset accounting accurately
• Responsible for bargaining unit payroll
• Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines
• Provides reports to Operations Leadership regarding bargaining unit employees

Reliability

• Prepares for and provides emergency restoration support as needed
• Serves the Power Grid Operations reliability programs or processes using appropriate work management applications

EE Engagement/Safety

• Supports Human Performance safety culture through active participation in safety meetings
• Follows ergonomics and office safety guidelines
• Supports corporate initiatives
• Demonstrates a commitment to continuous learning and development

Required/Basic Qualifications

• Note: Dependent on relative experience, the level to which a candidate is aligned is outlined below.
• Work Management Specialist I: High school diploma/GED
• Work Management Specialist II: High school diploma/GED AND one (1) year minimum required related work experience

Desired Qualifications

• Able to provide Operations Center Administrative support
• Able to multi-task & prioritize work effectively
• Knowledgeable of SAP software applications
• Knowledgeable of MAXIMO software applications
• Detail oriented
• Excellent customer skills
• Possesses effective written and verbal communication and interpersonal skills
• Collaborates effectively in a team environment & works independently in resolving problems
• Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
• Supports changing work environments, processes, and policies
• Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
• Proficient in system applications used in Distribution, Customer Experience & Services
• Knowledgeable of local ordinances, permits, and inspections
• Supports changing work environments, processes, and policies
• Exhibits effective written and verbal communication skills
• Possesses a working knowledge of Microsoft Office Software
• Previous customer service experience
• Prioritizes work effectively
• Demonstrates good judgment in decision making
• Works independently in resolving problems

Additional Preferred Qualifications

• Possesses a general knowledge of applications used in Distribution, Customer Experience & Services
• Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration
• Collaborates effectively in a team environment
• Proficient in system applications used in Distribution, Customer Experience & Services
• Knowledgeable of local ordinances, permits, and inspections
• Supports changing work environments, processes, and policies
• Possesses effective written and verbal communication skills
• Possesses a working knowledge of Microsoft Office Software
• Previous customer service experience
• Prioritizes work effectively
• Demonstrates good judgment in decision making
• Works independently in resolving problems

Working Conditions

Hybrid mobility classification - work will be performed from both remote and onsite locations after the onboarding period of 90 days. However, hybrid employees should live within a reasonable commute to a Duke Energy facility.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

No Represented/Union Position

No

No Visa Sponsored Position

No

This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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