Work Management Specialist I or II

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About the role

This position may be filled as a Work Management Specialist I or one level higher as a Work Management Specialist II, depending on the selected candidate's experience.

Responsibilities

• Maintains excellent customer service to operations, management, and customers
• Demonstrates proficiency in utilizing available tools and systems, such as Maximo, DOMS, NJUNS, NC811, CAPS, to efficiently convey reliability details and essential information to both internal and external customers
• Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
• Takes ownership of customer issues and problems until resolved
• Facilitates communication between internal and external customers
• Reports job status details to appropriate personnel as needed
• Maintains knowledge of Engineering and Construction standards, compatible units, construction prints, etc. used in Delivery Operations
• Executes customer contracts for Distribution facilities
• Audits work performed to ensure customer is billed accurately and timely
• Ensures work is scheduled to meet an established timeline
• Provides research, root cause analysis, and resolves customer issues
• Processes highway relocation work orders, collaborating with project managers and the Department of Transportation
• Uses software applications (e.g. Word, PowerPoint, Excel) to prepare correspondence, reports, presentations, agendas, minutes, manage calendars or meetings/meeting coordination etc.
• Cost Management
• Verifies and applies correct general ledger accounting in all work-related applications and functions
• Adheres to monthly accrual timelines and system entry cutoff dates
• Ensures that all invoices on hand are recorded and sent to the appropriate department that processes the accrual
• Reconciles work order materials, labor, and equipment to represent actual field construction
• Solves all errors and prepares construction work orders for close-out in work management system, properly reporting units of property to Asset Accounting
• Audits, reconciles, and processes contractor invoices ensuring documentation agrees with pay items, contracts are correct, and time and equipment charges agree with contractor timesheets
• Ensures timesheets are accurately completed and recorded in time management system in accordance with payroll guidelines
• Creates appropriate work order to complete follow-up work utilizing the most cost-effective resource and skillset
• Obtains approvals, calculates costs and generates invoices for governmental lighting, Department of Transportation highway relocation, property damage claims, and miscellaneous costs
• Reliability
• Prepares for and provides emergency restoration support including allocating event assignments to damage assessors and clearing events in outage management tools
• Updates storm resource tracking and outage management tools during storm restoration
• Supports the execution of specific Delivery Operations reliability programs or processes using appropriate work management applications
• EE Engagement/Safety
• Supports Human Performance safety culture through active participation in safety meetings
• Follows ergonomics and office safety guidelines
• Supports corporate initiatives
• Demonstrates a commitment to continuous learning and development

Qualifications

• For Work Management Specialist I: High School/GED degree
• For Work Management Specialist II: High School/GED degree and 2 years related work experience
• Possesses a working knowledge of Microsoft Office Software
• Possesses a general knowledge of applications used in Delivery Operations
• Demonstrates good judgment in decision making
• Exhibits effective written and verbal communication skills
• Collaborates effectively in a team environment
• Works independently in resolving problems
• Exhibits flexibility and dependability during normal work schedule and after-hours emergency storm restoration
• Prioritizes work effectively
• Supports changing work environments, processes, and policies
• Knowledge of local ordinances, permits, and inspections
• Previous customer service experience

Required Qualifications

• High School/GED degree
• 2 years related work experience

Desired Qualifications

• Possesses a working knowledge of Microsoft Office Software
• Possesses a general knowledge of applications used in Delivery Operations
• Demonstrates good judgment in decision making
• Exhibits effective written and verbal communication skills
• Collaborates effectively in a team environment
• Works independently in resolving problems
• Exhibits flexibility and dependability during normal work schedule and after-hours emergency storm restoration
• Prioritizes work effectively
• Supports changing work environments, processes, and policies
• Knowledge of local ordinances, permits, and inspections
• Previous customer service experience

Classification

Hybrid Mobility

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

No Represented/Union Position

No

Visa Sponsored Position

No

This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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