Work Management Specialist I or II

About the role

This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service. This role may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity.

Responsibilities

• Providing work management support for Distribution, Customer Experience & Services
• Working within the parameters of established processes and standards
• Providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service
• Providing administrative support to multiple managers (as needed)

Qualifications

Work Management Specialist I (Learner Level):

• High school diploma

Work Management Specialist II (Intermediate Level):

• High school diploma and 1 year of related experience
• Employees at this level solve more complex problems and use independent judgment and initiative to complete assigned tasks

Preferred Skills

• General knowledge of applications used in Distribution, Customer Experience & Services
• Flexibility and dependability during normal work schedule and after hours emergency storm restoration
• Collaborates effectively in a team environment
• Proficient in system applications used in Distribution, Customer Experience & Services
• Knowledge of local ordinances, permits, and inspections
• Supports changing work environments, processes, and policies
• Effective written and verbal communication skills
• Working knowledge of Microsoft Office Software
• Previous customer service experience
• Prioritizes work effectively
• Demonstrates good judgment in decision making
• Works independently in resolving problems

Schedule

Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. Hybrid employees should live within a reasonable daily commute to a Duke Energy facility.

Pay

Level will be based on experience and skill set.