Work Management Specialist I or II
Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, July 24, 2026.
About the role
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Responsibilities
- For Work Management Specialist I: Provide work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. May also provide basic administrative support to multiple managers and serves in a non-exempt capacity.
- For Work Management Specialist II: Solve more complex problems, provide technical, analytical, and work management support for Distribution, Customer Experience & Services. Uses independent judgment and initiative to complete assigned tasks. Provides accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. May also provide administrative support to multiple managers and serves in a non-exempt capacity.
Qualifications
- For Work Management Specialist I: High school diploma.
- For Work Management Specialist II: High school diploma and 1 year of related experience.
Additional Preferred Qualifications
- Possesses a general knowledge of applications used in Distribution, Customer Experience & Services.
- Exhibits flexibility and dependability during normal work schedule and after hours emergency storm restoration.
- Collaborates effectively in a team environment.
- Proficient in system applications used in Distribution, Customer Experience & Services.
- Supports changing work environments, processes, and policies.
- Exhibits effective written and verbal communication skills.
- Possesses a working knowledge of Microsoft Office Software.
- Previous customer service experience.
- Prioritizes work effectively.
- Demonstrates good judgment in decision making.
- Works independently in resolving problems.
Working Conditions
Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.
Specific Requirements
N/A
Travel Requirements
5-15%
Relocation Assistance Provided (as applicable)
No
No Represented/Union Position
No
No Visa Sponsored Position
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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