Work Management Specialist I/II
headings, - for lists,
for prose.
We need to preserve all substantive info, not invent.
Let's parse:
- Intro: "More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits."
That's about the role/company; could be "About the role" or maybe "About the company". We'll put under
About the role
with .
- Then description of WMS I and WMS II: responsibilities. Could be under Responsibilities.
- Additional Preferred Qualifications list.
- Basic Qualifications for each level.
- Travel Requirements 5-15%
- Relocation Assistance Provided (as applicable)
- No Represented/Union Position
- No Visa Sponsored Position
- This role requires ability to work lawfully in the U.S. without employment-based immigration sponsorship.
- Privacy etc boilerplate to remove.
We need to decide sections: About the role, Responsibilities, Requirements (maybe Basic Qualifications), Qualifications (maybe Preferred), Skills (maybe from preferred), Benefits (competitive pay and benefits mentioned), Pay (not specific), Schedule (not specific). We should only include sections if we have real specific content. Pay: not specific, just "competitive pay". That's vague; maybe we should not include Pay section because it's not specific (just "competitive pay"). The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. Benefits: they mention "competitive pay and benefits" but not specific benefits. That's vague; maybe we should not include Benefits unless they list specific benefits. They didn't list health, retirement etc. So maybe omit Benefits.
Schedule: not mentioned.
Travel Requirements: we have "Travel Requirements 5-15%". That's specific; could be under a section maybe "Travel" but not in allowed headings. Could fold into Responsibilities or Requirements? Probably include under Responsibilities as a bullet? Or maybe under Requirements? The allowed headings are limited; we could put travel under Responsibilities as a bullet.
Relocation Assistance Provided (as applicable) - could be under Benefits? But we decided not to include Benefits unless specific. Could include under Responsibilities? Or maybe under Requirements? Might be better to include under a generic section like "Additional Information" but not allowed. Could fold into Responsibilities as a bullet.
Union and Visa statements: could be under Requirements? Or maybe under a short paragraph.
We need to preserve all substantive info. Let's structure:
About the role
More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Responsibilities
- Provide work management support for Distribution, Customer Experience & Services (WMS I).
- Provide technical, analytical and work management support for Distribution, Customer Experience & Services (WMS II).
- Work within established processes and standards.
- Provide accurate and timely work results supporting safety, reliability, storm restoration, and cost management while delivering quality/exceptional customer service.
- May provide basic administrative support to multiple managers.
- Travel requirements: 5‑15%.
- Relocation assistance may be provided as applicable.
Basic Qualifications
- Work Management Specialist I: High School Diploma/GED; no experience needed.
- Work Management Specialist II: High School Diploma/GED; 1‑year minimum related work experience.
Preferred Qualifications
- General knowledge of applications used in Distribution, Customer Experience & Services.
- Flexibility and dependability during normal work schedule and after‑hours emergency storm restoration.
- Effective collaboration in a team environment.
- Proficiency in system applications used in Distribution, Customer Experience & Services.
- Knowledge of local ordinances, permits, and inspections.
- Ability to support changing work environments, processes, and policies.
- Effective written and verbal communication skills.
- Working knowledge of Microsoft Office Software.
- Previous customer service experience.
- Ability to prioritize work effectively.
- Good judgment in decision making.
- Ability to work independently in resolving problems.
Additional Requirements
This is a non‑exempt position. No union representation. No visa sponsorship – candidates must be able to work lawfully in the U.S. without employment‑based immigration sponsorship.
We used heading "Additional Requirements" which is not in allowed list. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map our sections to those.
We have About the role (ok). Responsibilities (ok). Requirements (could be basic qualifications). Qualifications (could be preferred). Skills (maybe from preferred). Benefits (we might omit). Pay (omit). Schedule (omit).
We need to avoid headings not in list. So we need to rename sections accordingly.
Let's map:
- About the role: keep.
- Responsibilities: keep.
- Requirements: could contain basic qualifications and maybe travel/relocation/union/visa.
- Qualifications: could contain preferred qualifications.
- Skills: could contain specific skill items from preferred (like Microsoft Office, communication, etc). But we might just put all preferred under Qualifications and not use Skills.
We need to avoid creating sections with filler. If we don't have specific content for Skills, we should omit it.
Thus:
About the role
...
Responsibilities
...
Requirements
maybe basic qualifications + travel/relocation/union/visa? But basic qualifications are more like qualifications. However "Requirements" heading is allowed; we can put basic qualifications there.
But we also have "Qualifications" heading for preferred.
Let's decide:
Requirements: Basic Qualifications (HS diploma/GED, experience levels) plus travel, relocation, union, visa, non-exempt.
Qualifications: Preferred Qualifications list.
We need to ensure we don't duplicate.
Let's craft:
Requirements
- Work Management Specialist I: High School Diploma/GED; no experience needed.
- Work Management Specialist II: High School Diploma/GED; 1‑year minimum related work experience.
- Travel requirements: 5‑15%.
- Relocation assistance may be provided as applicable.
- Non‑exempt position; no union representation.
- Must be able to work lawfully in the U.S. without employment‑based immigration sponsorship (no visa sponsorship).
Qualifications
- General knowledge of applications used in Distribution, Customer Experience & Services.
- Flexibility and dependability during normal work schedule and after‑hours emergency storm restoration.
- Effective collaboration in a team environment.
- Proficiency in system applications used in Distribution, Customer Experience & Services.
- Knowledge of local ordinances, permits, and inspections.
- Ability to support changing work environments, processes, and policies.
- Effective written and verbal communication skills.
- Working knowledge of Microsoft Office Software.
- Previous customer service experience.
- Ability to prioritize work effectively.
- Good judgment in decision making.
- Ability to work independently in resolving problems.
We have not included Benefits, Pay, Schedule.
Now check for any duplicated lines: we removed boilerplate.
Check that we preserved all substantive info: Intro about Duke Energy, responsibilities of WMS I and II, basic qualifications, travel, relocation, union, visa, non-exempt, preferred qualifications list. Did we miss anything? The phrase "Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits." We included in About the role.
We also had "More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day." Included.
We omitted "Privacy Do Not Sell My Personal Information (CA) Terms of Use Accessibility" (boilerplate). Good.
We omitted "Important Application Submission Information..." line.
We omitted "More than a career - a chance..."? Actually we included it.
Now ensure we didn't create any heading with filler. All headings have content.
Now output only HTML fragment.
Let's produce:
About the role
More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Responsibilities
- Provide work management support for Distribution, Customer Experience & Services (Work Management Specialist I).
- Provide technical, analytical and work management support for Distribution, Customer Experience & Services (Work Management Specialist II).
- Work within established processes and standards.
- Provide accurate and timely work results supporting safety, reliability, storm restoration, and cost management while delivering quality (I) or exceptional (II) customer service.
- May provide basic administrative support to multiple managers.
Wait we combined I and II responsibilities; maybe better to separate but it's okay.
We need to preserve the nuance: WMS I: providing work management support; WMS II: providing technical, analytical and work management support; both accountable for accurate timely results supporting safety etc; WMS II provides exceptional customer service; WMS I provides quality customer service. We can capture both.
Let's adjust responsibilities bullets:
- Provide work management support for Distribution, Customer Experience & Services (WMS I).
- Provide technical, analytical and work management support for Distribution, Customer Experience & Services (WMS II).
- Work within established processes and standards.
- Provide accurate and timely work results supporting safety, reliability, storm restoration, and cost management while delivering quality customer service (WMS I) or exceptional customer service (WMS II).
- May provide basic administrative support to multiple managers.
- Travel requirements: 5‑15%.
- Relocation assistance may be provided as applicable
for prose. We need to preserve all substantive info, not invent. Let's parse: - Intro: "More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits." That's about the role/company; could be "About the role" or maybe "About the company". We'll put under
About the role
with. - Then description of WMS I and WMS II: responsibilities. Could be under Responsibilities. - Additional Preferred Qualifications list. - Basic Qualifications for each level. - Travel Requirements 5-15% - Relocation Assistance Provided (as applicable) - No Represented/Union Position - No Visa Sponsored Position - This role requires ability to work lawfully in the U.S. without employment-based immigration sponsorship. - Privacy etc boilerplate to remove. We need to decide sections: About the role, Responsibilities, Requirements (maybe Basic Qualifications), Qualifications (maybe Preferred), Skills (maybe from preferred), Benefits (competitive pay and benefits mentioned), Pay (not specific), Schedule (not specific). We should only include sections if we have real specific content. Pay: not specific, just "competitive pay". That's vague; maybe we should not include Pay section because it's not specific (just "competitive pay"). The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. Benefits: they mention "competitive pay and benefits" but not specific benefits. That's vague; maybe we should not include Benefits unless they list specific benefits. They didn't list health, retirement etc. So maybe omit Benefits. Schedule: not mentioned. Travel Requirements: we have "Travel Requirements 5-15%". That's specific; could be under a section maybe "Travel" but not in allowed headings. Could fold into Responsibilities or Requirements? Probably include under Responsibilities as a bullet? Or maybe under Requirements? The allowed headings are limited; we could put travel under Responsibilities as a bullet. Relocation Assistance Provided (as applicable) - could be under Benefits? But we decided not to include Benefits unless specific. Could include under Responsibilities? Or maybe under Requirements? Might be better to include under a generic section like "Additional Information" but not allowed. Could fold into Responsibilities as a bullet. Union and Visa statements: could be under Requirements? Or maybe under a short paragraph. We need to preserve all substantive info. Let's structure:
About the role
More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Responsibilities
- Provide work management support for Distribution, Customer Experience & Services (WMS I).
- Provide technical, analytical and work management support for Distribution, Customer Experience & Services (WMS II).
- Work within established processes and standards.
- Provide accurate and timely work results supporting safety, reliability, storm restoration, and cost management while delivering quality/exceptional customer service.
- May provide basic administrative support to multiple managers.
- Travel requirements: 5‑15%.
- Relocation assistance may be provided as applicable.
Basic Qualifications
- Work Management Specialist I: High School Diploma/GED; no experience needed.
- Work Management Specialist II: High School Diploma/GED; 1‑year minimum related work experience.
Preferred Qualifications
- General knowledge of applications used in Distribution, Customer Experience & Services.
- Flexibility and dependability during normal work schedule and after‑hours emergency storm restoration.
- Effective collaboration in a team environment.
- Proficiency in system applications used in Distribution, Customer Experience & Services.
- Knowledge of local ordinances, permits, and inspections.
- Ability to support changing work environments, processes, and policies.
- Effective written and verbal communication skills.
- Working knowledge of Microsoft Office Software.
- Previous customer service experience.
- Ability to prioritize work effectively.
- Good judgment in decision making.
- Ability to work independently in resolving problems.
Additional Requirements
This is a non‑exempt position. No union representation. No visa sponsorship – candidates must be able to work lawfully in the U.S. without employment‑based immigration sponsorship.
We used heading "Additional Requirements" which is not in allowed list. Allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map our sections to those. We have About the role (ok). Responsibilities (ok). Requirements (could be basic qualifications). Qualifications (could be preferred). Skills (maybe from preferred). Benefits (we might omit). Pay (omit). Schedule (omit). We need to avoid headings not in list. So we need to rename sections accordingly. Let's map: - About the role: keep. - Responsibilities: keep. - Requirements: could contain basic qualifications and maybe travel/relocation/union/visa. - Qualifications: could contain preferred qualifications. - Skills: could contain specific skill items from preferred (like Microsoft Office, communication, etc). But we might just put all preferred under Qualifications and not use Skills. We need to avoid creating sections with filler. If we don't have specific content for Skills, we should omit it. Thus:About the role
...
Responsibilities
- ...
Requirements
- maybe basic qualifications + travel/relocation/union/visa? But basic qualifications are more like qualifications. However "Requirements" heading is allowed; we can put basic qualifications there.
But we also have "Qualifications" heading for preferred.
Let's decide:
Requirements: Basic Qualifications (HS diploma/GED, experience levels) plus travel, relocation, union, visa, non-exempt.
Qualifications: Preferred Qualifications list.
We need to ensure we don't duplicate.
Let's craft:
- Work Management Specialist I: High School Diploma/GED; no experience needed.
- Work Management Specialist II: High School Diploma/GED; 1‑year minimum related work experience.
- Travel requirements: 5‑15%.
- Relocation assistance may be provided as applicable.
- Non‑exempt position; no union representation.
- Must be able to work lawfully in the U.S. without employment‑based immigration sponsorship (no visa sponsorship).
- General knowledge of applications used in Distribution, Customer Experience & Services.
- Flexibility and dependability during normal work schedule and after‑hours emergency storm restoration.
- Effective collaboration in a team environment.
- Proficiency in system applications used in Distribution, Customer Experience & Services.
- Knowledge of local ordinances, permits, and inspections.
- Ability to support changing work environments, processes, and policies.
- Effective written and verbal communication skills.
- Working knowledge of Microsoft Office Software.
- Previous customer service experience.
- Ability to prioritize work effectively.
- Good judgment in decision making.
- Ability to work independently in resolving problems.
- Provide work management support for Distribution, Customer Experience & Services (Work Management Specialist I).
- Provide technical, analytical and work management support for Distribution, Customer Experience & Services (Work Management Specialist II).
- Work within established processes and standards.
- Provide accurate and timely work results supporting safety, reliability, storm restoration, and cost management while delivering quality (I) or exceptional (II) customer service.
- May provide basic administrative support to multiple managers.
Requirements
Qualifications
About the role
More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.