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Work from Home Inbound Customer Service (State of Iowa)

Colony Brands, Inc. · Home, KS · 6 mo ago
Customer Service$14/hrPart-time

Work at Home

Join our team! Are you looking for a flexible part-time, seasonal job that fits your schedule? Start at $14.00 per hour and earn upsell commission on top!

About the Role

You can apply online at https://www.sccontactcenters.com/apply/work-at-home/. Please call us at 608-328-8480 if you have additional questions!

Responsibilities

  • Maintain positive customer relations by addressing all types of product related concerns, including: taking orders, verifying information, tracking packages, and answering customer questions.
  • Navigate through multiple systems and enter information using your keyboard including function keys while speaking with customers on the phone.

Requirements

  • Computer Knowledge: High level required.
  • Preferred Computer Requirements:
    • Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
    • Processor: AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
    • RAM: 8GB RAM or installed memory
    • Hard Disk Space: 10GB of Free Hard Disk Space
    • Internet: Dedicated High Speed Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
  • Minimum Computer Requirements:
    • Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)
    • Processor: AMD 2.1GHZ or higher OR INTEL 1.8GHZ or higher, OR INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
    • RAM: 4GB RAM or installed memory
    • Hard Disk Space: 10GB of Free Hard Disk Space
    • Internet: Dedicated High Speed Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
  • Other Requirements: Keyboard (Function Keys [F-Keys]), Wired USB Headset, Webcams are recommended (not required), Dual monitors recommended (not required), Minimum monitor size of 17+ inches recommended (not required), External mouse recommended (not required).

Qualifications

Training Requirements (Mandatory): 1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST 2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST Most communication throughout the hiring process will be conducted via email. Please ensure you enter a valid email address that you check regularly when completing the application. You can expect emails from ENTERPRISE@TRM.BRASSRING.COM and workathome@sccompanies.com. To prevent these emails from ending up in your junk/spam folders, we ask that you set your email filter to unblock, whitelist, or accept emails from these addresses.

Benefits

  • Flexible Schedules
  • Paid Training
  • Employee Discounts up to 50%
  • Booster Discount Certificates that allow employees to purchase company products for free

Pay

$14.00 per hour

Schedule

Flexible, part-time, seasonal

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